Kristan C. James
Royston ,GA
Summary
I am pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a strong willingness to take on added responsibilities to meet team goals. I like to be proactive instead of reactive towards any obstacle that comes my way to have successful outcomes for not only myself, but my teammates as well. Reliability, punctuality, and adaptability are strong characteristics I take pride in. I hold a swift capacity to learn and apply new skills, committed to leveraging these qualities to drive team success and contribute to organizational growth. I'm Skilled in Microsoft Excel, Microsoft Word, and PowerPoint, also familiar with quick books, with an average number of 40. I hold extensive experience in the customer service industry. I'm a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
Work History
Security Officer Team Leader
AnMed Health Medical Center
02.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Restaurant Bar Manager
Chicago Steak House / Downtown Cafe
10.2018 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Quality Assurance Inspector
PSSI Sanitation
09.2019 - 02.2021
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
- Kept detailed records of quality and imperfect products.
- Identified where product issues were coming from and rectified issues.
- Removed imperfect products from shipment line.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
- Collaborated with cross-functional teams to address root causes of defects and implement preventive measures.
Weld Inspector
TI Automotive Systems
06.2011 - 11.2016
- Played an integral role in establishing a strong safety culture within the organization through stringent enforcement of safe working practices during inspections.
- Reduced production delays by quickly identifying and addressing weld defects in the manufacturing process.
- Enhanced communication between departments by regularly presenting inspection findings at cross-functional meetings, leading to more informed decisionmaking.
- Spearheaded efforts in updating company''s welding code knowledge base, resulting in increased awareness on industry best practices.
- Collaborated with engineers to develop optimal welding procedures, ensuring high-quality end products.
- Increased efficiency of welding operations by developing detailed inspection plans and guidelines for welders to follow.
- Enhanced safety measures by performing regular equipment assessments and recommending necessary upgrades.
- Assisted in the development of training materials for new hires, ensuring consistent understanding of quality expectations across the organization.
- Ensured compliance with industry standards by thoroughly reviewing project specifications and blueprints before beginning inspections.
- Delivered consistent results under tight deadlines, ensuring that projects were completed on time while maintaining high quality standards.
- Improved weld quality by conducting thorough inspections and identifying areas for enhancement.
- Supported successful project completion by working closely with other team members to address any potential welding issues promptly.
Education
High School Diploma -
Franklin County High School
Carnesville, GA05.2011
Skills
Report Writing
Incident Reporting
Service Upselling
Shipping and Logistics
Superior customer service
Complex Problem-Solving
Document Management
Problem-solving abilities
Critical Thinking
Data Entry
Computer Proficiency
Microsoft Excel
Client Relations
Professional telephone demeanor
Microsoft Outlook
Scheduling
Order Processing
Microsoft PowerPoint
Data Collection
References
Steve Reed, AnMed Security K-9 Handler 410-292-5788
Roger Dalton, Arthrex Management 864-940-5294
Ken Blakely, Anderson City Police Department 864-932-5355
Timeline
Security Officer Team Leader
AnMed Health Medical Center
02.2021 - Current
Quality Assurance Inspector
PSSI Sanitation
09.2019 - 02.2021
Restaurant Bar Manager
Chicago Steak House / Downtown Cafe
10.2018 - 05.2021
Weld Inspector
TI Automotive Systems
06.2011 - 11.2016
High School Diploma -
Franklin County High School
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