Kristaney Robinson
Ruskin,Florida
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Application Customer Service Representative
Willis Towers Watson
Remote, Florida
09.2023 - 12.2023
- Assisted Medicare eligible participant with completing applications via over the phone or online.
- Build great rapport with participants not ready to enroll.
- Provided information to participants about their funding and deadlines.
- Resolving participant grievances with account issues
- Troubleshooting website issue for participants completing application via online themselves.
- Educated participant about Medicare application deadlines.
Call Center Representative
VERANO
Apollo Beach, Florida
03.2022 - 08.2023
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments and complaints.
- Identified opportunities to upsell additional products or services when appropriate.
- Answered incoming chat messages to handle product concerns and place/hold orders for patients.
- Build lasting relationships with patients through engaging conversations.
Customer Service Associate
Wipro
Tampa, Florida
04.2021 - 02.2022
- Answered phone calls from customers promptly and courteously.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Documented conversations with customers to track requests, problems, and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
Customer Service Cashier
WALMART
Daytona Beach, Florida
03.2018 - 12.2018
- Assisted customers with locating merchandise within the store.
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Operated cash registers to process payments for goods and services.
Sales Associate
GUESS INC.
Daytona Beach, Florida
01.2018 - 02.2018
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
Crew Member
DUNKIN DONUTS
DAYTONA BEACH, Florida
07.2017 - 01.2018
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Educated customers on menu items, product ingredients and nutritional values.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Maintained an organized work area to ensure efficient operations.
Education
High School Diploma -
Howard W. Blake High School
Tampa, FL06-2014
Some College (No Degree) - Elementary Education
Bethune - Cookman University
Daytona Beach, FLSkills
- Call Management
- Scheduling
- Consultative Sales
- Product Knowledge
- Inbound and Outbound Calling
- Complaint resolution
- Information Security
- Retail Marketing
- Product Education
- Customer Service
- Researching
- Call Center Operations
- Multi-Task Management
- Positive and professional
- Payment Processing
- Data Entry
- Report Generation
Timeline
Application Customer Service Representative
Willis Towers Watson
09.2023 - 12.2023
Call Center Representative
VERANO
03.2022 - 08.2023
Customer Service Associate
Wipro
04.2021 - 02.2022
Customer Service Cashier
WALMART
03.2018 - 12.2018
Sales Associate
GUESS INC.
01.2018 - 02.2018
Crew Member
DUNKIN DONUTS
07.2017 - 01.2018
High School Diploma -
Howard W. Blake High School
Some College (No Degree) - Elementary Education
Bethune - Cookman University
Similar Profiles
Ricardo Jr. Pastor MedinaRicardo Jr. Pastor Medina
Benefits Administrator at Towers Watson (now known as Willis Towers Watson)Benefits Administrator at Towers Watson (now known as Willis Towers Watson)
Keith TomchukKeith Tomchuk
Investment Consultant at Willis Towers WatsonInvestment Consultant at Willis Towers Watson
Charles F Shay, Jr.Charles F Shay, Jr.
Managing Director - West Region Leader, Willis, NA at Willis Towers WatsonManaging Director - West Region Leader, Willis, NA at Willis Towers Watson
DEEPAK ASHOK KADAMDEEPAK ASHOK KADAM
Financial Analyst at Willis Towers WatsonFinancial Analyst at Willis Towers Watson
DIEUDONNE MATHIEUDIEUDONNE MATHIEU
Kitchen Helper at Compass Group ManagementKitchen Helper at Compass Group Management