Open To Work
Kristan Lee Shumiloff
Mountainstate Orthopedic Associates
Granville,WV
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Granville, WVMorgantown, WV
Open to relocation:
No
Minimum Desired Compensation
$16/hr
Important To Me
Work-life balanceHealthcare benefitsWork from home optionPaid time offFlexible work hoursCareer advancement
1
Certification
31
years of professional experience
Results-oriented professional in medical billing and coding with a strong focus on detail and efficiency. Proven track record in processing claims that enhance cash flow and expedite resolution of outstanding balances. Dedicated to optimizing healthcare operations through precise financial reporting and effective patient account management.
Work History
Medical Billing Specialist
8 Months- Adhered to HIPAA regulations when handling confidential patient information.
- Submitted claims to insurance companies.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients, ensuring follow-up and recovery of owed funds.
- Monitored aging accounts receivable balances, facilitating timely resolution of outstanding balances to improve cash flow.
- Handled patient payments and updated accounts.
- Recorded financial transactions for accuracy.
- Prepared daily reports summarizing payments received from insurers or other sources.
Midnight Checkout Supervisor
1 Year 3 Months- Supervised checkout operations, ensuring efficient customer service and accurate transactions.
- Trained and mentored new cashiers in company policies and operational procedures.
- Implemented process improvements that enhanced checkout speed and reduced wait times.
- Monitored staff performance, providing feedback to improve service quality and efficiency.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Supervised multi-cultural teams of Number members, enforcing compliance with operational policies and procedures.
- Supported production line, reporting need for additional staff and resources.
- Reduced shrinkage by monitoring transactions closely and ensuring accurate cash handling procedures were followed.
- Quickly and accurately counted drawers at start and end of each shift.
Office Assistant
2 Years 9 Months- Coordinated patient scheduling and appointment confirmations, enhancing workflow for dental practice.
- Maintained patient records and ensured data accuracy, supporting compliance and efficient operations.
- Verified insurance and processed patient information, facilitating smoother patient interactions.
- Supported front desk operations by greeting patients and answering phone calls.
- Organized dental charts and ensured compliance with health regulations.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Walmart Associate
1 Year 7 Months- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Operated cash registers efficiently, ensuring accurate transactions and timely service.
- Developed product knowledge to provide informed recommendations and support team sales goals.
- Collaborated with colleagues to maintain store cleanliness, organization, and compliance with safety standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
Cash Office Associate
1 Year 6 Months- Managed cash handling processes to ensure accuracy and compliance with company policies.
- Reconciled daily cash reports, identifying discrepancies and implementing corrective measures.
- Trained new associates on cash office procedures and operational best practices.
- Streamlined cash management workflows, improving overall efficiency in transaction processing.
- Oversaw safe operations, maintaining security protocols for cash storage and handling.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Monitored and maintained adequate levels of currency and coins, reducing downtime due to insufficient funds.
- Maintained accurate financial records with diligent data entry and documentation of transactions.
- Researched and resolved account discrepancies.
- Sorted and counted coin and currency to make change for associates.
Customer Service Representative
4 Years 6 Months- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Collaborated with team members to streamline processes, enhancing overall service delivery efficiency.
- Conducted follow-up calls to ensure customer satisfaction, strengthening relationships and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
Shift Manager
5 Years 2 Months- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Enforced health and safety regulations to create a safe work environment for all employees.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Analyzed sales trends to inform staffing needs and product offerings during shifts.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
Education
Diploma - Medical Insurance Billing And Coding
High School Diploma
Skills
Assisted in completing CMS-1500 billing forms for timely claims submission.
Applied ICD-10 coding to support accurate billing practices.
Supported claims processing to improve workflow efficiency.
Facilitated insurance billing tasks to promote steady revenue flow.
Executed medical billing procedures with accuracy.
Utilized billing software for efficient data management.
Managed accounts receivable to monitor outstanding payments.
Conducted insurance verification to establish patient eligibility.
Performed data entry tasks to uphold accurate records.
Executed account reconciliation to address discrepancies.
Maintained HIPAA compliance to protect patient information.
Demonstrated multitasking and organizational abilities in fast-paced environments.
Exhibited attention to detail in all billing processes.
Utilized communication skills to coordinate with patients and providers.
Delivered customer service support to resolve billing inquiries.
Certification
- CMAA
- HIPAA
Timeline
Medical Billing Specialist
Mountainstate Orthopedic Associates
02.2026 - CurrentRead More
Midnight Checkout Supervisor
Super Kmart Center
04.2012 - 07.2013Read More
Office Assistant
Dominic J Raymond II DDS
04.2008 - 01.2011Read More
Walmart Associate
Walmart 3215
09.2006 - 04.2008Read More
Cash Office Associate
Giant Eagle
03.2005 - 09.2006Read More
Customer Service Representative
TeleTech Holdings
09.2000 - 03.2005Read More
Shift Manager
Wendy's
07.1995 - 09.2000Read More
Ross Medical Education Center
Diploma from Medical Insurance Billing And Coding
Read More
University High School
High School Diploma
Read More