Kristanna Alcazar
Hemet,CA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Laboratory/Plasma Center Technician
Biolife Plasma Services
11.2023 - Current
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Collaborated with team members to achieve a clean and organized work environment, promoting efficiency and reducing errors.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of the donation process.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Customer Service Advocate
Safelite Auto Glass
01.2022 - 11.2023
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Regional Field Service Representative
Safelite Auto Glass
05.2021 - 01.2022
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Customer Service Advisor
CarMax
03.2020 - 04.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Maintained high-quality service standards, ensuring positive customer feedback.
Psychiatric Technician
Aurora Las Encinas Hospital
06.2018 - 03.2021
- Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
Education
No Degree - Phlebotomy
East San Gabriel Valley Regional Occupational Program
West Covina, CA08.2016
Associate of Science - Health Sciences
Mt San Antonio College
Walnut, CA06.2015
Skills
- Patient Care
- Medical Screening
- Phlebotomy Expertise
- Equipment maintenance
- Customer service
- Time management
Certification
CPT-01013513
Licensed Phlebotomist
Timeline
Laboratory/Plasma Center Technician
Biolife Plasma Services
11.2023 - Current
Customer Service Advocate
Safelite Auto Glass
01.2022 - 11.2023
Regional Field Service Representative
Safelite Auto Glass
05.2021 - 01.2022
Customer Service Advisor
CarMax
03.2020 - 04.2021
Psychiatric Technician
Aurora Las Encinas Hospital
06.2018 - 03.2021
No Degree - Phlebotomy
East San Gabriel Valley Regional Occupational Program
Associate of Science - Health Sciences
Mt San Antonio College