Kristanne Grant
Philadelphia,PA
Summary
In the role as an Accounts Resolution Specialist I, There was an opportunity to focus on managing patient relations and problem-solving discrepancies. Within that role and with team effort, assisted with surpassing company fiscal end goals, providing customer service to patients in resolving billing errors, and a willingness to take on additional duties to meet and surpass team goals.
Overview
18
18
years of professional experience
Work History
Accounts Resolution Specialist I
University of Pennsylvania
3600 Market St/WFH
01.2015 - Current
- Prepare Critical Care and HPF batches
- 200 and 168 Workqueue Knowledge.
- Backup for Reconciliation Process: checking error pool/organ procurement cases, contacting doctors to close open cases. Update Anesthesia charge entry batches for Coding Specialist to begin coding.
- Investigate and Resolve registration issues as well as authorization/percert denials in workqueue.
- Calculating Estimated Anesthesia Self pay quotes/and charge amount for patients with a future date of service.
- Contacting patients to confirm insurance and process payments for upcoming anesthesia procedures using TrustCommerce credit card machine in office.
- Record information and manage the archive filing system.
Sales Clerk
American Eagle Department Store
11.2010 - 02.2015
- Provide excellent customer service while maintaining knowledge of current sales and promotions
- Drive sales to increase daily UPT, and conversion
- Orientation training for new employees.
Cashier
Journeys Kids Department Store
08.2011 - 12.2011
- Seller and Cashier
- Drive sales
- Maintain stock room
- Organize and display markdowns.
Intern
Temple University
07.2006 - 08.2006
- Learned about misconduct in medical research, through use of animals and procedures in the Research Laboratory
- Assist in organizing the lab and office
- Run errands, file and copy, including articles from the Library
- Take messages.
Education
Some College (No Degree) - Business
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
John W. Hallahan Girls High School
Philadelphia, PA06.2011
Skills
- Trained in APM PB Navigation and Inquiry
- Trained in Epic APM PB Schedgistration
- Trained in Epic APM PB Account Maintenance
- Excel /Power Point /Microsoft Word
- Registration without Scheduling
- Manual Charge Entry
- Payment Adjustment Posting
- Access to Navinet, Pear provider, Availity
Community Service
- St. Francis Inn Soup Kitchen, Philadelphia, PA, 05/2010
- Philadelphia Marathon, Philadelphia, PA, 11/2010
Timeline
Accounts Resolution Specialist I
University of Pennsylvania
01.2015 - Current
Cashier
Journeys Kids Department Store
08.2011 - 12.2011
Sales Clerk
American Eagle Department Store
11.2010 - 02.2015
Intern
Temple University
07.2006 - 08.2006
Some College (No Degree) - Business
Community College of Philadelphia
High School Diploma -
John W. Hallahan Girls High School