Kristauna Reese
Atlanta,GA
Summary
Highly motivated and customer-focused professional with over five years of experience in providing exceptional customer service in fast-paced environments. Proven track record of resolving customer issues promptly and effectively while maintaining a high level of professionalism. Excellent communication skills with a strong ability to build rapport and trust with customers. Adept at multitasking and handling high call volumes while ensuring accuracy and efficiency. Demonstrated ability to work collaboratively in a team and adapt to changing priorities. Seeking to leverage skills and experience to contribute to a customer service team in a dynamic organization.
Overview
5
5
years of professional experience
Work History
Benefit Specialist
American Income Life Insurance Company
07.2023 - Current
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted customers in selecting life insurance coverage for their needs.
- Maintained records of client information, including policies and payment history.
- Provided personalized service to clients by phone, email, or in-person meetings.
Certified Nursing Assistant
ACCORD CARE HELPING HANDS
05.2021 - 07.2023
- Maintained accurate patient records of 750 by evaluating patient historical information and submitted updates to applicable healthcare teams regarding patient status.
- Managed associate teams setting up promotional kiosk displays and holiday products in over 10 departments throughout the store.
- Observed unusual changes to patient behavior and symptoms then reported to charge nurse.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Shipping Clerk
GXO Logistics
01.2021 - 01.2023
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Prepared documentation to track and report on damaged or missing items.
- Handled day-to-day shipping and receiving overseeing more than 15,000 packages per day.
Inventory Management Specialist
Dole Company
09.2020 - 11.2021
- Tracked inventory of 15,000 and conducted cycle counts to maintain accurate records.
- Received, checked-in 15,000 individually stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Outlined production commitments and product timetables using sales forecast information and consumer trends.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Cashier/Customer Service Representative
Walmart
03.2019 - 09.2020
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Greeted each customer and helped locate requested items, helping boost customer satisfaction and retention.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Operated POS system to receive various forms of payment including cash, check and credit card.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer inquiries.
- Managed over 50 customer calls per day.
Education
Associate of Science - Nursing
Southern Crescent Technical College
Griffin, GA05.2026
Associate of Applied Science - Health Care Management
Southern Crescent Technical College
Griffin, GA12.2024
High School Diploma -
William Henry Spencer High School
Columbus, GA05.2021
CNA CertificationBSL Training Certification -
Central GA Technical College
Macon, GA05.2021
Skills
- Microsoft Office (proficient in Excel, Word and Power Point)
- Critical Thinking
- Organizational and Prioritization
- Administrative Support
- Customer Relations
- Paperwork Processing
- Call Management
- Data Collection
- Complaint Resolution
- Product Knowledge
- Account Updating
- Data Integrity
Relevant Courses
Human Resources Management, Microeconomics, Computer Literacy, Microsoft Office
Suite
Volunteer Activities
Hands On Atlanta 2022-2023
Area of Need 2023 - Present
American Red Cross 2019 - 2021
Leadership Activities
Community Healthcare Advocate 2018-2019
STEM Leader 2018-2020
A.K.A Black Heritage Bowl Winner 2019
Heath Occupation Students of America President 2018-2021
Timeline
Benefit Specialist
American Income Life Insurance Company
07.2023 - Current
Certified Nursing Assistant
ACCORD CARE HELPING HANDS
05.2021 - 07.2023
Shipping Clerk
GXO Logistics
01.2021 - 01.2023
Inventory Management Specialist
Dole Company
09.2020 - 11.2021
Cashier/Customer Service Representative
Walmart
03.2019 - 09.2020
Associate of Science - Nursing
Southern Crescent Technical College
Associate of Applied Science - Health Care Management
Southern Crescent Technical College
High School Diploma -
William Henry Spencer High School
CNA CertificationBSL Training Certification -
Central GA Technical College
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