Kristavel Hernandez
Covina,USA
Summary
Results-driven operations professional with proven expertise in team leadership, project scheduling, and strategic planning. Skilled at streamlining workflows, mentoring staff, and ensuring timely, compliant project delivery. Adept at using data insights and industry trends to drive efficiency and support long-term business goals.
Strategic liaison eager to apply project management skills to help organization achieve objectives. Strong problem-solving and critical thinking skills and familiar with industry-specific regulations and compliance requirements. Articulate with excellent written communication skills.
Overview
11
11
years of professional experience
Work History
Scheduling Manager /System Administrator
B2B Staffing Services
05.2022 - 05.2025
- Supervised and mentored planning staff to enhance team performance and professional growth.
- Scheduled meetings, and project timelines with attention to detail and priority management.
- Communicated regularly with clients, team members, and stakeholders to confirm schedule details and deliver timely updates.
- Conducted interviews and provided recommendations for hiring qualified candidates.
- Trained new employees and evaluated team performance to ensure continuous improvement.
- Offered strategic guidance and support to staff, promoting collaboration and efficiency.
- Resolved scheduling conflicts and adjusted timelines to maintain operational flow.
- Monitored project progress, analyzed production metrics, and generated reports on scheduling efficiency.
- Administered and maintained the company’s IT infrastructure, including servers, virtual environments, applications, and end-user devices for over 50 remote employees.
- Identified workflow bottlenecks and implemented strategies to optimize productivity.
- Utilized advanced scheduling software and tools to manage and track progress effectively.
- Developed and implemented long-term strategic plans aligned with organizational goals.
- Analyzed industry trends and market data to guide informed decision-making.
- Tracked strategic milestones and adjusted plans to meet evolving business needs.
- Ensured projects were delivered on time and within budget by proactively managing risks.
- Ensured strict compliance with applicable regulations, standards, and legal requirements.
- Ensured smooth onboarding for new employees by providing first-day instructions, login credentials, and secure access to clinical platforms.
- Oversaw routine maintenance, security patching, backup schedules, and hardware upgrades to prevent service interruptions and data loss.
- Led the implementation of new software tools, including system testing, documentation, deployment, and post-rollout support.
- Conducted regular audits of systems to identify vulnerabilities, compliance gaps, and opportunities for infrastructure optimization.
Scheduling Administrator / Triage Coordinator
WelbeHealth
11.2020 - 04.2022
- Scheduled Home Care Assistants based on direction from RNs and supervisors.
- Maintained real-time updates and liaised with patients, families, and staff to ensure smooth communication.
- Entered and managed care authorizations in EMR systems.
- Kept accurate EHR records for all clinical and home health activities.
- Streamlined scheduling and triage processes to enhance operational flow.
Provider Relations / Contract Administrator
Coast Healthcare Management
- Assisting in contract negotiations, renewals, and ensuring compliance with contractual obligations.
- Responding to provider inquiries, addressing concerns, and resolving grievances related to claims, authorizations, payments, and various other issues.
- Acting as the primary point of contact for providers, offering updates, information, and support.
- Conducting orientation and training for new providers joining the network, while also providing ongoing educational resources.
- Monitoring and reporting on key performance indicators related to provider relations, including contract compliance and provider satisfaction.
- Collaborating with internal departments and external partners to ensure seamless operations.
- Participating in the development and negotiation of contracts, ensuring adherence to relevant laws and regulations.
- Keeping contracts up to date, managing amendments, and ensuring timely renewals.
- Confirming that all contracts meet company policies, legal standards, and applicable regulations.
- Maintaining precise records and documentation concerning contracts.
Claims Clerk / Claims System Analyst
Coast Healthcare Management
12.2017 - 06.2018
- Processed incoming and outgoing claims correspondence.
- Verified insurance data and entered claims accurately.
- Maintained documentation according to organizational standards.
- Collaborated with managers to ensure contract compliance in claims.
- Organized contract files for both payors and providers.
- Conducted benefit verifications and researched discrepancies.
Customer Service / Transportation Coordinator / UM Clerk
Office Works (Contracted by Coast Healthcare Management)
05.2017 - 04.2018
- Scheduled transportation for senior members, optimizing route logistics.
- Processed over 800 daily correspondence items with high accuracy.
- Managed transportation billing across multiple counties.
- Maintained up-to-date provider directory information.
- Supported contract maintenance and UM documentation processes.
Senior Admissions Representative
UEI College
05.2014 - 04.2017
- Recruited students for healthcare programs such as Medical Assisting and LVN.
- Made over 100 calls daily to coordinate enrollment and advising.
- Guided financial aid and admissions.
- Built partnerships with high school counselors to promote programs.
- Organized transportation support and coordinated on-campus events.
Administrative Assistant
Robbins Accessory Service (Aerospace)
- Performed daily data entry and managed financial records in Excel.
- Generated invoices, tracked vendor accounts, and maintained filing systems.
- Completed general administrative duties with precision and consistency.
Education
Associate of Science - Drafting and Design Technology
ITT Technical Institute
Skills
- General Office Experience
- Software Proficiency
- Analytical Skills
- Communication
- Attention to Detail
- Adaptability
- Data Analysis
- IT Skills
- Scheduling
- Leadership
- Performance
- Project Management
- Status reporting
- Proficient in [software]
- Contract reviews and edits
- Staff training
- Requests for information
- Project Support
Languages
Spanish
Native or Bilingual
Timeline
Scheduling Manager /System Administrator
B2B Staffing Services
05.2022 - 05.2025
Scheduling Administrator / Triage Coordinator
WelbeHealth
11.2020 - 04.2022
Claims Clerk / Claims System Analyst
Coast Healthcare Management
12.2017 - 06.2018
Customer Service / Transportation Coordinator / UM Clerk
Office Works (Contracted by Coast Healthcare Management)
05.2017 - 04.2018
Senior Admissions Representative
UEI College
05.2014 - 04.2017
Provider Relations / Contract Administrator
Coast Healthcare Management
Administrative Assistant
Robbins Accessory Service (Aerospace)
Associate of Science - Drafting and Design Technology
ITT Technical Institute
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