Summary
Overview
Work History
Education
Skills
Timeline
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Mua Vang

Minneapolis,MN

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Assistant Manager

B2B Staffing
01.2021 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.

HVAC Installer

Sabre Heating & Air Conditioning
02.2018 - 01.2021
  • Improved HVAC system efficiency by conducting thorough inspections and identifying areas requiring maintenance or repair.
  • Optimized customer satisfaction by promptly responding to service calls and accurately diagnosing issues with equipment.
  • Enhanced overall team productivity through effective communication and collaboration during installations and repairs.
  • Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
  • Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
  • Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.

Silkscreen Printer Machine Operator

Cypress Multigraphic
03.2016 - 07.2018
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Shipping and Receiving Assistant

Cummins
01.2014 - 04.2016
  • Improved shipping efficiency by streamlining processes and organizing the warehouse layout.
  • Managed incoming shipments, ensuring accurate inventory control and timely processing of goods.
  • Reduced shipping errors by implementing a barcode scanning system for improved tracking accuracy.
  • Assisted with the preparation of international shipping documents, ensuring regulatory compliance and timely delivery.
  • Ensured proper packaging and labeling of outgoing shipments, reducing damage claims and improving customer satisfaction.
  • Analyzed data to prepare reports and identify process improvements.

Customer Service Representative

Precision
01.2012 - 01.2014
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Patrick Henry High School
Minneapolis, MN
06.2012

Skills

  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Operations Management
  • Product and Service Knowledge
  • Team Motivation
  • Recruitment and hiring
  • Critical thinking
  • Goal setting
  • Quality control

Timeline

Assistant Manager

B2B Staffing
01.2021 - Current

HVAC Installer

Sabre Heating & Air Conditioning
02.2018 - 01.2021

Silkscreen Printer Machine Operator

Cypress Multigraphic
03.2016 - 07.2018

Shipping and Receiving Assistant

Cummins
01.2014 - 04.2016

Customer Service Representative

Precision
01.2012 - 01.2014

High School Diploma -

Patrick Henry High School

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Mua Vang