Kristeeia Thomas
La Grange,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Consistently meet and exceed productivity goals while generating customer loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Team Lead
ManpowerGroup
Milwaukee, WI
2021.07 - Current
- Inbound/Outbound Calls
- Overseer
- Onboarding Facilitator
- Attendance
- Coaching
- Generating concepts for meetings
- Meeting Host.
- Support representatives in addressing customer inquiries.
- Avaya CMS Supervisor
- Avaya Agent for Desktop
- Outlook
- Microsoft Teams
Customer Service Representative
Concentrix
Cincinnati, OH
2020.06 - 2021.07
- Inbound/Outbound Calls
- Healthcare Claims
- Billing
- Resolved customer inquiry with effective solutions.
Injection Molding Machine Operator Team Lead
Seoyon E-Hwa
Lagrange, GA
2014.05 - 2020.06
- Machine Operator
- Team Lead
- Set-up and operate injection molding machines
- Monitor production process
- Inspect finished products for defects, such as warping, cracking, voids, and other irregularities
- Maintain records of production activities
- Ensure that all safety protocols are followed in accordance with company policies and procedures
- New hire trainer
- Handled chemicals
Education
Certificate - Human Resource
Human Resources Manpower Acceleration Program
Online2023-04
Certificate - Customer Service
Contact Center - CSR Manpower Acceleration Program
Online2021-11
Bachelor's in Business Management - Business Administration And Management
Colorado Technical University
Colorado Springs, CO2020-12
Certificate - Ready To Work Program
Central Alabama Community College
Alexander City, AL2008-05
Skills
- Inbound Call Management
- Customer Consulting
- Customer Service Excellence
- Conflict Revolution
- Help Desk
- Inbound And Outbound Calling
- Computer savvy
- Interviewing
- Recruiting
- Time Management
- Organizational Skills
- Billing
- Data Entry
- Inventory
- Spreadsheet Application
- Speech Communication
- Written Communication
- International Business Communication
- Algebra for Business
Awards
- Learner - November 2025 - Someone who constantly wants to know more, asks good questions, and is always looking for ways to improve.
- Problem Solver - October 2025 - Someone who evaluates problems and comes up with well thought out solutions.
- Team Player - March 2023 - Someone who brings responsibility, commitment, and energy in collaborating to achieve team goals.
- Achiever - September 2022 - Someone who likes to be challenged, has strong communication and influences others.
- Communicator - November 2022 - Someone who communicates appropriately with a wide variety of people, listen effectively, and works well in a group.
Timeline
Customer Service Representative Team Lead
ManpowerGroup
2021.07 - Current
Customer Service Representative
Concentrix
2020.06 - 2021.07
Injection Molding Machine Operator Team Lead
Seoyon E-Hwa
2014.05 - 2020.06
Certificate - Human Resource
Human Resources Manpower Acceleration Program
Certificate - Customer Service
Contact Center - CSR Manpower Acceleration Program
Bachelor's in Business Management - Business Administration And Management
Colorado Technical University
Certificate - Ready To Work Program
Central Alabama Community College