Lloydeshia Davidson
DeSoto,TX
Summary
Quality-driven administrative professional with solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Good database administration and customer relations abilities.
Experienced with leading customer service teams to deliver exceptional service and resolve complex issues. Utilizes conflict resolution and communication skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Team Lead
Money Gram
Palestine Tx
03.2023 - 01.2025
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Improved overall call center performance with effective coaching and feedback to team members.
Customer Service Representative
Maximus Federal Unit
Fort Worth, TX
03.2019 - 02.2023
- Protected customer and company information with strict use of established security procedures
- Answered inbound calls each day to handle various concerns, set appointments, and close sales
- Maximized satisfaction by anticipating needs and consistently offering expert support
Administrator Assistant
Imani Kids Academy
Mesquite, TX
04.2018 - 03.2019
- Organized and updated file systems, keeping records easily retrievable
- Met legal requirements by correctly completing important forms
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
Senior Customer Service Representative
Results
Palestine, TX
06.2014 - 08.2017
- Managed high volume of calls through effective time management and call control skills
- Delivered high-quality service to customers by following optimal procedures and implementing creative solutions
- Taught customer service team members how to effectively promote products with strong upselling and cross-selling techniques
Education
Associates - Child Development Administration
Tyler Junior College
Tyler, TX12.2020
Skills
- PAPERWORK PROCESSING
- DELIVERY SCHEDULING
- APPOINTMENT SCHEDULING
- TRANSACTION PROCESSING
- CALL MANAGEMENT
- Fast learner
- Dependable
- DOCUMENTATION
- ACCOUNT UPDATING
- ORDER DOCUMENTATION
- INBOUND CALL MANAGEMENT
- COMPLAINT RESOLUTION
- CUSTOMER RELATIONS
Timeline
Customer Service Representative Team Lead
Money Gram
03.2023 - 01.2025
Customer Service Representative
Maximus Federal Unit
03.2019 - 02.2023
Administrator Assistant
Imani Kids Academy
04.2018 - 03.2019
Senior Customer Service Representative
Results
06.2014 - 08.2017
Associates - Child Development Administration
Tyler Junior College