Kristeina Howard
Schenectady,NY
Summary
Profession Summary Patient focused, dedicated, and compassionate professional that has provided exceptional care for patients with many different diseases and health concerns. Passion for learning and excited to use knowledge of health care to take care of others. A team player with an aptitude for communication and collaboration with staff. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
Work History
Team Leader
Target
11.2019 - Current
- Overseeing a group of 10 team members, and a holiday team of 25 or more
- Establish clear goals and expectations and hold team members accountable
- Lead and coach team to ensure accuracy and efficiency in everyday orders and goals
- Asses workload day to day and plan the most efficient way to ensure all orders are filled to meet delivery goals
- Worked with team to identify areas of improvement and devised solutions based on findings
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Evaluated staff performance and provided coaching to address inefficiencies
CSR II
Beacon Health Options
05.2019 - 10.2022
- Handle inbound calls from customers with inquiries and questions regarding their benefits for mental health and substance use for in network and out of network
- Resolving and reviewing claims with members and providers
- Direct facilities to the proper resources when requesting authorization for higher level of care
- Adheres to and participates in the company’s mandatory HIPPA policies
- Familiarizing and remaining up to date with changes in plans
- Identified and escalated priority issues
- Assisting in I-team chats with new hires
- Maintaining quality assurance above 95 percent
caregiver
Home Instead
12.2016 - 08.2017
- Provided with professional in home care and companionship
- Took care of patients with Alzheimer’s Disease
- Monitor medication
- Prepare meals
- Housekeeping
Clinical
11.2016 - 05.2017
- Taking the patient's vital signs such as respiration, temperature, blood pressure, and heart rate
- Providing the basic bedside care like dressing wounds, changing bandages, inserting catheters, and giving injections
- Talk to the patients and their families about their treatment plan, tests and diagnosis
- Passing out medications
- Enter the data related to the record of patients in the computer systems
CNA
Kingsway Nursing Home
08.2006 - 05.2009
- Provided activities for daily living by assisting with serving meals, feeding, ambulating, turning and position residents
- Provided residents with personal hygiene care such as giving bedpan, urinals, baths, shaving and assistants to the bathroom
- Keeping patient and environment as safe as possible
- Having excellent communication skills with families
- Knowledgeable and practice in HIPPA and patient privacy november 2014, -Draw station, Troy -Phlebotomy
- Properly collect blood and urine samples from patients
- Setup, maintain, clean and sterile environment of medical equipment
- Store blood properly
- Spun blood in a centrifuge
- Correctly identify patients
- Practice HIPPA laws
Education
Kingsway CNA Program -
LPN program Completed the Licensed Practical Nursing Program -
BOCES
Albany06.2017
Obtained Phlebotomy Certification -
Bryant & Stratton
Skills
- Complete bed baths
- Venipuncture to adult and children
- Medication administration
- Injections
- Vital signs
- Wound care
- Foley Catheter
Languages
Spanish
Elementary
Timeline
Team Leader
Target
11.2019 - Current
CSR II
Beacon Health Options
05.2019 - 10.2022
caregiver
Home Instead
12.2016 - 08.2017
Clinical
11.2016 - 05.2017
CNA
Kingsway Nursing Home
08.2006 - 05.2009
Kingsway CNA Program -
LPN program Completed the Licensed Practical Nursing Program -
BOCES
Obtained Phlebotomy Certification -
Bryant & Stratton
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Erika QuituguaErika Quitugua
Fulfillment Expert and Trainer at TargetFulfillment Expert and Trainer at Target
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum