KRISTEL CULLERS
Las Vegas
Summary
Dedicated and passionate Maitre'D with 5+ years of experience in managing high-volume restaurant operations, exemplified at Hakkasan Group. Improved dining services and coordinated seating operations that utilized capacity while ensuring superior guest satisfaction. Pursuing an opportunity to harness guest service skills and operational background to enhance customer experiences in dynamic hospitality environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Maitre'D
Hakkasan Group
Las Vegas
08.2025 - Current
- Managed front-of-house operations in high-volume restaurant, ensuring exceptional dining experiences.
- Coordinated service for over 600 covers nightly, ensuring high standards and attention to detail.
- Collaborated with management to streamline restaurant flow and enhance guest satisfaction.
- Handled special guest requests, personalizing dining experiences to enhance guest satisfaction.
- Conducted staff training programs, fostering quality service and effective teamwork among staff.
- Utilized reservation systems, such as OpenTable, to optimize seating and maximize capacity.
Sales Representative
Las Vegas Premier Marketing
Las Vegas
02.2025 - 06.2025
- Consistently exceeded sales targets in fast-paced, performance-driven environment.
- Collaborated with team members to meet sales goals and uphold customer satisfaction standards.
- Developed targeted marketing strategies with team members to effectively reach potential clients.
- Trained new team members, improving their confidence and product knowledge for better customer interactions.
- Maintained accurate records of all sales and prospecting activities.
Lead Hostess
Firerock Steakhouse
03.2021 - 06.2023
- Directed front-of-house operations, optimizing reservations and wait-times through SevenRooms to enhance guest experience.
- Ensured prompt guest seating, collaborating with servers to improve service flow during peak hours.
- Supported high-volume service by efficiently taking orders and delivering food.
- Trained new staff members, improving guest satisfaction and strengthening teamwork among staff.
Maitre' D
Maggiano's Little Italy
Las Vegas
02.2019 - 07.2020
- Coordinated operations in a high-volume restaurant, maintaining service quality for over 900 covers nightly.
- Managed front-of-house operations, ensuring seamless dining experiences and enhancing guest satisfaction.
- Optimized seating arrangements using reservation systems such as OpenTable to maximize capacity.
- Trained and mentored staff on service standards and hospitality best practices.
- Monitored guest satisfaction and proactively addressed requests and complaints to maintain high service standards.
- Supported high-volume service by efficiently taking orders and delivering food, overall helping where needed during busy times.
Education
Early Childhood Education -
College of Southern Nevada
Las Vegas01-2027
High School Diploma -
Mojave High School
Las Vegas, NV01-2018
Skills
- Fine dining expertise
- Reservation systems
- Guest relations
- Takeout management
- Food safety awareness
- Customer excellence
- Upselling
- Promotion strategies
- Multitasking
- Conflict resolution
- Effective communication
- Phone etiquette
- Staff training
- Team collaboration
- Leadership skills
- Calm demeanor
Certification
- Las Vegas TAM card holder
- Cash management expertise
- Proficient in POS and reservation systems
Coursework
- Early Childhood Education
Languages
Spanish
Professional
Timeline
Maitre'D
Hakkasan Group
08.2025 - Current
Sales Representative
Las Vegas Premier Marketing
02.2025 - 06.2025
Lead Hostess
Firerock Steakhouse
03.2021 - 06.2023
Maitre' D
Maggiano's Little Italy
02.2019 - 07.2020
Early Childhood Education -
College of Southern Nevada
High School Diploma -
Mojave High School