Kristel Gousse

• Navigated clients through benefits enrollment, ensuring informed decisions on medical, vision, dental, and voluntary coverage
• Delivered expert phone support, resolving inquiries with precision and professionalism to enhance customer satisfaction and retention
• Partnered with teams and leadership to refine client-facing processes, optimizing benefits administration for efficiency and impact
• Managed confidential client records, upholding data integrity and compliance with strict privacy standards

• Designed and executed community health initiatives to enhance cancer prevention awareness among under-served populations
• Conducted educational workshops, significantly increasing public understanding of preventive health measures
• Distributed critical health resources, improving community access to essential preventive care
• Collaborated with local organizations to develop partnerships and amplify outreach efforts
• Evaluated program effectiveness through data analysis and community feedback

• Enhanced operational efficiency through management of patient scheduling and electronic medical records
• Strengthened provider-patient communication, ensuring continuity of care
• Conducted insurance verification and streamlined administrative processes
• Collaborated with healthcare teams to optimize patient services and health outcomes

• Collaborated with students to enhance their comprehension and application of essential molecular biology techniques within the Genetics lab course
• Assisted in integrating authentic research projects into the curriculum, thereby enriching the educational experience
• Provided guidance and support to students, promoting their development in practical laboratory skills and research methodologies
• Led the NextGen Ignition Outreach Program, mentoring high school and middle school students in advanced laboratory skills, aseptic techniques, and DNA analysis to inspire interest in STEM fields
• Prepared documents, reports, and presentations detailing results and conclusions.

• Conducted extensive research on heavy metals and microplastics in environmental samples, aiding public health risk assessments
• Analyzed water and rice samples to determine the impact of heavy metals on food sources
• Collected and interpreted absorbance data using AA machine, creating standards and buffer solutions
• Collaborated with multidisciplinary teams to communicate research findings and implications for community health

Relevant Coursework: Epidemiology, Biostatistics, Community-Based Health Interventions, Program Planning & Evaluation, Health Policy, Research Methods, Behavioral & Communication Strategies for Global Epidemics, SAS for Data Management

Relevant Coursework: Genetics, Biochemistry, Molecular Biology, Microbiology, Environmental Toxicology