Kristel Knight
San Antonio,TX
Summary
Dynamic and compassionate professional with a proven track record at Biolife Plasma Services, excelling in patient care and venipuncture. Mastered time management and customer engagement, enhancing patient experiences and operational efficiency. Demonstrated adaptability and organization skills across diverse roles, significantly improving service delivery and customer satisfaction. Care-focused Phlebotomist bringing in laboratory settings. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Phlebotomist
Biolife Plasma Services
08.2023 - 05.2024
- Expedited donor processing by skillfully operating advanced screening technology such as plasmapheresis machines.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Retail Sales Associate
Ross Dress For Less
08.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Receptionist
Vip Nail Salon
01.2019 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
High School Diploma -
Johnson Highschool
San Antonio, TX05.2023
Skills
- Venipuncture
- Patient Care
- Time Management
- Customer Assistance
- Customer Engagement
- Cash Handling
- Organization skills
- Telephone skills
- Scheduling appointments
- Greeting and Seating Clients
Certification
- PT - Phlebotomy Technician
- CNA - Certified Nurse Assistant
Languages
Filipino
Full Professional
Timeline
Phlebotomist
Biolife Plasma Services
08.2023 - 05.2024
Retail Sales Associate
Ross Dress For Less
08.2022 - 02.2023
Receptionist
Vip Nail Salon
01.2019 - 02.2022
High School Diploma -
Johnson Highschool
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