Kristel Raser
Jackson,MI
Summary
Results-driven professional with extensive experience in IT project planning and desktop support. Known for effective communication and problem-solving skills, contributing to seamless operations and minimal downtime across various projects.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Senior Client Technologies Analyst
Trinity Information Services
Ann Arbor, MI
03.2015 - Current
- Coordinated and implemented large and small desktop projects, enhancing operational efficiency.
- Installed and configured computer hardware, software, and peripherals for optimal performance.
- Troubleshot network hardware and software issues, ensuring system reliability.
- Assisted in planning, budgeting, purchasing, and deploying IT equipment.
- Participated in team meetings to align objectives and strategies.
- Provided user education on software and hardware functionalities.
- Created comprehensive documentation for effective software and hardware utilization.
- Delivered excellent customer service through timely follow-ups.
Desktop Technician
Trinity Information Services
Ann Arbor, Michigan
03.2005 - 03.2015
- Installed and configured hardware, software, printers, scanners, and peripherals for users.
- Delivered technical support and troubleshooting for computer-related issues to minimize downtime.
- Resolved help desk tickets promptly to improve user experience and operational efficiency.
- Diagnosed and repaired issues within computer systems and networks to restore functionality.
- Replaced outdated hardware components to enhance system performance.
- Maintained accurate documentation of technical procedures and user guides.
Assistant PC Network Administrator
Jackson County Government
Jackson, MI
02.2001 - 03.2005
- Installed and supported hardware and software for desktops, servers, and printers.
- Configured, upgraded, and troubleshot hardware components including servers and PCs.
- Collaborated with end users to resolve hardware and software issues.
- Conducted routine maintenance tasks such as patching cables and replacing defective components.
- Performed tape backups to secure critical data.
- Configured Cisco IP telephony phones to enhance communication.
Education
Associates in Networking - Information Technology
Baker College
Jackson06-2002
Associate of Arts - General Studies
Jackson Community College
Jackson06-1990
Skills
- IT project planning
- Windows administration
- Client engagement
- Communication skills
- Budget coordination
- Customer relationship management
- Problem solving and detail orientation
- Time management
- Multitasking
- Team leadership and collaboration
- Resource allocation
- Microsoft Office proficiency
- Hardware and software installation
- System configuration
- Technical documentation
- Desktop support
- Network troubleshooting
Certification
- Certified Novell Engineer
- Microsoft Certified Systems Engineer (NT)
- Microsoft Certified Professional + Internet
- Microsoft Certified Professional
Timeline
Senior Client Technologies Analyst
Trinity Information Services
03.2015 - Current
Desktop Technician
Trinity Information Services
03.2005 - 03.2015
Assistant PC Network Administrator
Jackson County Government
02.2001 - 03.2005
Associates in Networking - Information Technology
Baker College
Associate of Arts - General Studies
Jackson Community College