Kristel Welch
Marietta,GA
Summary
Utilize my extensive background as a Store Associate, Customer Service Representative (CSR), and Lead program participant to consistently advance a aptitude for effective leadership. Augmented by my proficiency in CFG and various supervisory frameworks, my capabilities are further enriched, contributing to the overall value I bring to the table.
Overview
6
6
years of professional experience
Work History
Customer Service Representative - Phones
Home Depot
05.2020 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly using loyalty and empathy statements to resolve concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Use resources such as KB, Team Chat, My Apron, Gate Keepers to assist customers and stay informed.
PASA
Home Depot
03.2017 - 04.2020
- Pro Account Sales Associates are primarily responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers.
- Provide Pro customers with excellent service.
- Knowledgeable about products and services offered by The Home Depot
- Infocus Safety Team 2019-2020
- DIH Workshop Facilitator
- Cross trained in Paint and Hardware.
Customer Service Associate
Home Depot
03.2017 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Proficient in ESVS, Order Up, SPOS Returns and sales
- Assisted with PRO Sales after hours
Education
No Degree - Nursing
University of Georgia
Athens, GAHigh School Diploma -
Riverwood Highschool
Sandy Springs GASkills
- Lead phase 1 and 2 - 2022-2023
- VIP Premier Winner 2022
- VOA Ambassador
Timeline
Customer Service Representative - Phones
Home Depot
05.2020 - Current
PASA
Home Depot
03.2017 - 04.2020
Customer Service Associate
Home Depot
03.2017 - 01.2019
No Degree - Nursing
University of Georgia
High School Diploma -
Riverwood Highschool
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