Kristelle Sextro
Oklahoma City,OK
Summary
Dedicated Customer Service Professional experienced in service delivery and relationship management. Increased profitability through effective communication and problem-solving skills in demanding sales and account management environments. Focused on delivering tailored solutions to meet diverse customer needs.
Overview
25
25
years of professional experience
Work History
Virtual Customer Service Representative
Consumer Cellular
Oklahoma City, Oklahoma
11.2025 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries regarding mobile services and billing issues.
- Educated customers on product features and service plans to enhance user experience.
Benefits Specialist II
Walmart People Services
Oklahoma City, USA
03.2021 - 10.2025
- Answering Inbound Calls Regarding Health Benefits
- Provide Clear Verbal and Written Communication
- Accurate Data Entry and Typing Skills
- Escalate Communication to Resolve Issues
- Facilitated communication between healthcare providers
- Navigate Multiple Software Programs
- Supported compliance efforts by ensuring accurate documentation, contributing to regulatory adherence of benefit plans.
Client Account Executive
TBS Factoring Service LLC.
Oklahoma City, USA
01.2016 - 12.2020
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Engaged with clients using both written and verbal communication to ensure satisfaction.
- Handled client payments to ensure timely transactions and maintain financial integrity.s
- Managed client payment transactions to ensure prompt and accurate financial processing.
- Executed daily funding of client paychecks through ACH, wire transfers, or fuel cards to ensure accuracy.
- Delivered consistent customer support through effective communication and problem-solving.
- Process Incoming Documents for Loads Received
- Built and strengthened relationships with new and existing accounts, enhancing customer loyalty and revenue.
- Created and executed account strategies that effectively presented services to key decision makers, leading to increased engagement.
Returns Coordinator / Quality Control Specialist
Oklahoma Embroidery Supply & Design
Oklahoma City, USA
12.2001 - 01.2012
- Inspected, verified and documented quantifiable characteristics of finished goods
- Developed and maintained databases to track and analyze statistical data for quality assurance.
- Monitored product standards and quality-control programs
- Partnered with quality team and department managers to implement effective procedural remedies.
- Completed deviation forms and recorded findings of inspection process.
- Oversaw product standards and quality-control programs to ensure compliance with regulations.
Education
Some College (No Degree) - Criminal Science
University of Central Oklahoma
Skills
- Customer Account Management
- Billing Adjustments and Refunds
- Data Entry
- Administrative and Office Support
- Efficient and Detail-Oriented
- Multitasking
- Financial Review
- Customer trust building
- Service mindset
Languages
English, Expert
Timeline
Virtual Customer Service Representative
Consumer Cellular
11.2025 - Current
Benefits Specialist II
Walmart People Services
03.2021 - 10.2025
Client Account Executive
TBS Factoring Service LLC.
01.2016 - 12.2020
Returns Coordinator / Quality Control Specialist
Oklahoma Embroidery Supply & Design
12.2001 - 01.2012
Some College (No Degree) - Criminal Science
University of Central Oklahoma