Kalihah Jenkins
Rocky Mount,NC
Summary
Dynamic Customer Service Representative with expertise in customer relationship management and troubleshooting techniques. Committed to delivering exceptional support and resolving inquiries to enhance customer satisfaction. Dedicated customer service professional known for strong problem-solving skills and effective communication. Experienced in resolving complaints and guiding customers through account setup. Ready to apply expertise in enhancing customer experiences and ensuring satisfaction.
Overview
3
3
years of professional experience
Work History
Virtual Customer Service Representative
Ally
, NC
05.2024 - 01.2026
- Resolved customer inquiries using company resources and knowledge base, enhancing customer satisfaction.
- Guided customers through account setup and troubleshooting processes efficiently.
- Addressed escalated issues promptly, ensuring customer concerns were managed effectively.
- Handled incoming calls from customers seeking assistance with product information or orders, ensuring timely support.
- Participated in training sessions to enhance product knowledge and service skills.
- Maintained a high level of professionalism when interacting with customers.
- Analyzed call trends in order to provide accurate reporting on customer service operations.
Customer Service Representative
Alorica
Rocky Mount, North Carolina
01.2023 - 03.2024
- Resolved customer complaints according to company guidelines, improving customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated strong customer relationships, leading to increased repeat business.
- Assisted customers with inquiries and product issues, enhancing overall service experience.
- Documented customer interactions accurately in the CRM system.
- Provided clear information about services, promotions, and policies.
- Escalated complex issues to management for further resolution.
- Maintained knowledge of products to effectively assist customers.
Education
Nursing
Nash Community College
Nashville, NC01-2028
High School Diploma -
NashCentral High
06-2018
Some College (No Degree) - Psychology
Saint Augustine's University
Raleigh, NCSkills
- Customer relationship management
- Troubleshooting techniques
- Product knowledge
- Account management
- Software navigation
- Telephone etiquette
Timeline
Virtual Customer Service Representative
Ally
05.2024 - 01.2026
Customer Service Representative
Alorica
01.2023 - 03.2024
Nursing
Nash Community College
High School Diploma -
NashCentral High
Some College (No Degree) - Psychology
Saint Augustine's University