Merry Hahn

Answered incoming calls from customers seeking assistance with services offered and scheduling of appointments.

• Monitored all incoming emails, phone calls, voicemails, and online chats promptly.
• Assisted customers with inquiries about appointments for massage therapy, physical therapy, and aesthetics services.
• Contacted customers prior to appointments to confirm appointment date and time, obtain credit card information in order to reserve appointment time, and remind customer of the 48-hour Cancellation Policy.
• Coordinated scheduling of appointments for massages, physical therapy, and aesthetics services to enhance customer experience.
• Developed detailed call logs of customer interactions to improve staff communication and ensure timely follow-up.
• Ensured customer satisfaction by maintaining a professional demeanor in all interactions.

Partnered with team members to improve customer service processes, resulting in more efficient service delivery.