Kristen Anderson
Greenwood,SC
Summary
Experienced team lead with a deep understanding of managing diverse teams to drive operational efficiency. Highly skilled in strategic planning, project management, and conflict resolution. Recognized for creating productive work environments and fostering professional growth among team members. Demonstrated significant contributions to process improvements, increased productivity, and business growth in previous roles. Energetic professional with several years of industry experience, committed to following safety procedures and protocols to prevent mishaps. Regarded as a valuable and hardworking employee by supervisors and peers. A people-oriented team leader who excels in monitoring performance, delegating work, and motivating members. Proficient in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs and delivering creative solutions.
Overview
19
19
years of professional experience
Work History
Team Lead
Fujifilm Manufacturing USA
08.2021 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Motivated staff through positive reinforcement techniques.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Monitored team performance against targets, taking corrective action where necessary.
- Ensured compliance with company policies and procedures throughout the team.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Political Survey Agent
Dynata
07.2019 - 01.2022
- Developed targeted lists of potential survey respondents utilizing voter databases and demographic information.
- Increased voter awareness by conducting thorough political surveys and gathering essential data.
- Gathered data and insights from participants during telephone interviews.
- Documented records of call information.
- Administered phone interviews to survey participants.
- Exceeded daily call quotas while maintaining high-quality interactions, ensuring timely project progress.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Maintained a comprehensive understanding of company policies, procedures, and guidelines related to telephone interviewing processes.
- Provided quality customer service to earn satisfaction ratings of Number%.
- Enhanced the quality of collected data by adhering to strict confidentiality protocols and ensuring respondent anonymity.
- Conducted in-depth interviews with potential voters to gauge their political preferences and opinions.
- Trained new Political Survey Agents in effective interviewing techniques, data recording, and analysis procedures.
- Established rapport quickly with respondents from diverse backgrounds through clear communication and active listening skills.
Branch Manager
SunTrust Banks Inc
Greenwood, South Carolina
07.2005 - 12.2011
- Maintained friendly and professional customer interactions.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Consulted customers to boost product sales and services.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Some College (No Degree) - Psychology
Columbia College
Columbia, SCHistory - Psychology/ History
Columbia College
Columbia, SCSkills
- Employee engagement
- Performance Improvement
- Workplace Safety
- Equipment Maintenance
- Key Performance Indicators
- Product Management
- Quality Control
Timeline
Team Lead
Fujifilm Manufacturing USA
08.2021 - Current
Political Survey Agent
Dynata
07.2019 - 01.2022
Branch Manager
SunTrust Banks Inc
07.2005 - 12.2011
Some College (No Degree) - Psychology
Columbia College
History - Psychology/ History
Columbia College
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