Summary
Overview
Work History
Education
Skills
Certification
Computer Building
Lan cable specialist
Timeline
Generic

Kristen Brooks

Louisville,KY

Summary

Hardworking and passionate candidate eager to secure a full-time position that offers professional challenges utilizing problem-solving skills and excellent time management. Ready to help the team achieve company goals. Motivated to learn, grow, and excel in computer science and information technology.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Network Operations Analyst

Nortons Healthcare
11.2023 - Current
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Diagnosed and executed resolution for network and server issues.
  • Monitored network hardware operations to evaluate proper configuration.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Monitored system performance and responded to alerts.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Managed computer operation scheduling, backup, storage and retrieval functions.

NOC Technician

Spectrum Enterprises LLC, A Charter Communications
01.2023 - 11.2023
  • Troubleshoot hardware and software to determine and rectify network problems.
  • Performed necessary maintenance to support network availability.
  • Supported users both locally and by phone with problem resolution and education.
  • Maintained thorough understanding of local area and wide area networking and components.
  • Identified and immediately resolved issues with network devices.
  • Monitored operational and security procedures for numerous computers in the network, related systems administration and maintenance protocols.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Dispatched technicians to perform reactive maintenance work.
  • Proactive ticketing

Deskill Specialist

UPS
04.2017 - 01.2023
  • Attended training programs to broaden professional skillset and assisted in training fellow associates on existing and new training programs.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Programming codes into the computer to be processed under the scanner.
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Responded to inquiries by phone, email, and walk-up requests.
  • Installed and configured operating systems and applications.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Business Assistant

McNeil Trucking LLC
01.2017 - 08.2019
  • Processing all emails and business calls
  • Detailed transaction statements
  • File organization
  • Scheduling and booking loads

Sales Associate

Little Caesars
04.2017 - 11.2018

Education

Bachelor of Science - Computer Science And Programming

University of Louisville
Louisville, KY
05.2025

High School Diploma -

First Assembly Christian School
Memphis, TN
05.2019

Skills

  • Microsoft Office (Excel, Word, etc)
  • Microsoft Project
  • Microsoft Visual Basic
  • Microsoft VPN
  • Cabling Layouts
  • Troubleshooting
  • Bilingual- German
  • Juniper Networks
  • Cisco Systems
  • Alcatel systems
  • Rad & Adva systems
  • Network Security
  • IP addressing
  • Vendor management
  • Security Protocols
  • Linux
  • Microsoft Powershell

Certification

April 2018 I took German all four years of high school and was able to exceed tremendously completing with a 4.0 in the class and being inducted into the National Honors society Certifications and Licenses CNA Food Handler Certification

Computer Building

Creating computers from scratch. Optimizing speed and graphics for an affordable price.

Lan cable specialist

I have been working on Lan Cables for five years. In the beginning, it was mainly for friends, but during the pandemic, I was able to expand and gain mastery of this skill aiding those working from home. My specialties include:

  • Design and install well-functioning computer networks, connections, and cabling.
  • Perform troubleshooting to system failures and identify bottlenecks to ensure the long-term efficiency of the network.
  • Evaluate network performance and find ways of improvement.

Timeline

Network Operations Analyst

Nortons Healthcare
11.2023 - Current

NOC Technician

Spectrum Enterprises LLC, A Charter Communications
01.2023 - 11.2023

Deskill Specialist

UPS
04.2017 - 01.2023

Sales Associate

Little Caesars
04.2017 - 11.2018

Business Assistant

McNeil Trucking LLC
01.2017 - 08.2019

Bachelor of Science - Computer Science And Programming

University of Louisville

High School Diploma -

First Assembly Christian School

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Kristen Brooks