Kristen Banda

Launched and scaled global automation portfolio delivering 152 initiatives generating $6.8M in annual cost savings and eliminating 282,000 manual hours annually.

• Led enterprise automation and digital transformation portfolio supporting global IT and business operations, overseeing PMO governance, intake prioritization, roadmap planning, executive reporting, and financial performance tracking.
• Partnered with senior executives to align transformation roadmap with corporate strategy and financial targets, enhancing strategic initiative integration.
• Established structured PMO governance framework including prioritization scoring model, benefits realization tracking, risk controls, and executive dashboards.
• Directed global team of 19 across multiple regions, ensuring effective collaboration among developers, architects, intake leads, and managers.
• Oversaw 6 enterprise applications and 20+ production servers ensuring operational resilience, compliance, and scalability.

Delivered 167 transformation initiatives, achieving $1.3 million in annual savings and reducing 92,000 labor hours per year.

• Spearheaded automation strategy and enterprise transformation initiatives, enhancing operational efficiency for consumer and small business organization.
• Built and led cross-functional team of 13 in development and process engineering, driving collaboration and innovation.
• Developed business cases and ROI models that secured executive funding approval.
• Standardized portfolio intake governance processes, resulting in enhanced performance reporting and decision-making.
• Facilitated executive communications among finance, legal, IT, sales, and operations stakeholders.

Recovered $5M in margin impact by leading cross-functional root cause analysis and remediation strategy.

• Led enterprise sales modernization and compliance initiatives to enhance operational effectiveness.
• Directed implementation of CCPA compliance controls across sales channels to ensure regulatory adherence.
• Designed and executed End-to-End Consumer Outbound program to drive revenue growth and optimize margin.

Managed full program lifecycle including planning, budgeting, risk assessment, and deployment.

• Executed global systems migrations and integrated digital modernization programs, enhancing operational capabilities.
• Cultivated cross-functional stakeholder engagement, facilitating enterprise adoption and readiness for change initiatives.
• Produced governance reports for executives, ensuring alignment with strategic objectives and tracking key milestones.

• Generated $66.05 million in booked revenue from global revenue initiative, contributing to $11 million pipeline and $26 million pending revenue.
• Exceeded sales targets by achieving 134.93% of target.
• Optimized campaign effectiveness and financial performance through Salesforce KPI dashboards.