Kristen Barber
Phoenix,AZ
Summary
Adept at leading teams to excellence, I significantly enhanced customer satisfaction and operational efficiency at The Main Ingredient. My expertise in inventory management and commitment to health & safety compliance, coupled with a talent for resolving conflicts and fostering a positive work environment, have prepared me to excel in dynamic settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager/Bartender
The Main Ingredient
01.2013 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- • Oversee daily operations, ensuring smooth service and customer satisfaction.Train and manage a team ofstaff members, fostering a positive work environment.Handle customer complaintsand resolve issues promptly, maintaining customer satisfaction.Prepared and served a widerange of alcoholic and nonalcoholic beverages to guests.
- Provided excellent customer service, creating a welcoming and enjoyable atmosphere.
- Managed bar inventory, including ordering supplies and restocking as needed
Restaurant Server
Mother Bunch Brew
Phoenix, NY
03.2017 - 03.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- • Delivered exceptional customer service in a high-volume, fast-paced environment.Accurately took orders andserved food and beverages to guests, ensuring a positive dining experience.• Managed multiple tables simultaneously, maintaining efficiency and attention to detail.
- Handled cash and credit transactions, balancing the register at the end of each shift.
- Assisted in training new servers, improving team performance and service quality.
- Maintained cleanliness and organization of the dining area, adhering to health and safety standards.
- Addressed customer inquiries and resolved complaints promptly and professionally.
Education
Arizona Licensed Esthetician. - Esthetic
Skin & Makeup Institute.
Peoria, AZ09.2010
Skills
- Team Leadership & Training
- Customer Service
- Inventory Management
Key Skills
Excellence
- Cost Control & Budgeting
- Menu Development
- Health & Safety Compliance
- Conflict Resolution
- Point of Sale (POS) systems
Certification
• ServSafe Food Protection
Manager Certification
Arizona title 4 liquor
certification.
Timeline
Restaurant Server
Mother Bunch Brew
03.2017 - 03.2019
Restaurant Manager/Bartender
The Main Ingredient
01.2013 - 12.2024
Arizona Licensed Esthetician. - Esthetic
Skin & Makeup Institute.