Kristen Bertsch

• Ordered lab work and scheduled appointments with doctors, patients and families to discuss results.
• Educated families and patients on current facility procedures, medical diagnoses and best courses of action.
• Created staff and care schedules for meals, events, bathing, medication distribution and visiting hours.
• Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Increased medication and medical terminology knowledge through research and continuing education.
• Remained alert to problems or health issues of clients and competently responded.
• Handled scheduling for the Nursing department, including working with Temp Agencies and working the floor when short staffed.

• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Remained alert to problems or health issues of clients and competently responded.
• Monitored and assisted residents through individual service plans.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Collected and transported specimens to prepare for lab testing.

We moved to Pennsylvania for my husbands job, which kept him away from the home for weeks to months. This left me to care for our 2-3 children by myself with no friends or family near by. This gave great experience in patience and self-reliance.

• Reviewed and solved account and billing discrepancies.
• Assessed accounts for payment status and reached out to customers.
• Received incoming information and entered into database system.
• Performed quality assurance evaluations of processes and previous bills.
• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Responded to customer concerns and questions on daily basis.
• Handled account payments and provided information regarding outstanding balances.
• Handled Customer complaints with installations, working with dispatch departments and technicians to resolve.
• Helped Support multiple departments to insure the customers needs were being met.
• Helped train staff on new launches and operating changes.

• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Used patience, skill and various behavior modification techniques to maintain order and safety.
• Taught children to organize toys, wash hands and share by leading by example.
• Provided lunchtime assistance to monitor children, assist with eating and serve food.
• Promoted learning and social development through structured and unstructured playtime.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Built constructive and open relationships with families with forthright yet friendly communication.
• Planned and implemented crafts and other activities to spark interest and enhance development.