KRISTEN BRADLEY
Mobile
Summary
Dynamic educator and SME Team Leader with a proven track record at Amazon Warehouse, excelling in escalation management and customer advocacy. Adept at fostering collaboration and enhancing productivity through effective communication and quality assurance. Passionate about creating engaging learning environments and implementing innovative solutions to drive team success.
Overview
5
5
years of professional experience
Work History
Second Grade Teacher
Public School District
Mobile
08.2024 - 05.2025
- Ensured consistent communication with parents and stakeholders, providing timely updates and addressing concerns with empathy.
- Documented student progress and action plans accurately while managing confidential records according to guidelines.
- De-escalated classroom issues and parent concerns, collaborating with staff to enhance student outcomes.
- Developed engaging lesson plans tailored to diverse learning styles and abilities.
- Implemented effective classroom management strategies to cultivate a positive learning environment.
- Organized and facilitated group activities that promoted teamwork and enhanced social skills.
SME Team Leader
Amazon Warehouse
Mobile
06.2020 - 11.2022
- Coordinated daily workflows by prioritizing tasks and monitoring team productivity and safety.
- Implemented best practices for material handling, enhancing warehouse organization and efficiency.
- Facilitated interdepartmental communication to strengthen collaborative efforts and project alignment.
- Supported training initiatives by reinforcing procedures and aiding in problem-solving activities.
- Communicated updates during shift handoffs, ensuring accurate records for leadership visibility.
- Audited work processes for accuracy, minimizing errors and promoting consistency across operations.
Education
Bachelor of Science - Child Development
Spring Hill College
Mobile, AL05.2020
Associate of Applied Science - Early Childhood Education
Bishop State Community College
Mabie, WV05.2017
Master of Science - Early Childhood Special Education
Grand Canyon University
Phoenix, AZSkills
- Escalation and de-escalation management
- Service recovery strategies
- Customer advocacy
- Case documentation and notes
- Issue research and verification
- Professional written communication
- Policy and procedure adherence
- Multi-system navigation
- Quality assurance standards
- Productivity and schedule adherence
- Peer assistance on escalations
- Slack and Google collaboration tools
- Microsoft Office suite proficiency
- Email and chat support tools
- Knowledge base utilization
- Multi-system case tracking standards
Timeline
Second Grade Teacher
Public School District
08.2024 - 05.2025
SME Team Leader
Amazon Warehouse
06.2020 - 11.2022
Bachelor of Science - Child Development
Spring Hill College
Associate of Applied Science - Early Childhood Education
Bishop State Community College
Master of Science - Early Childhood Special Education
Grand Canyon University