Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Braswell

Gainesville,GA

Summary

Dynamic professional with a proven track record at Verizon Wireless, excelling in billing dispute resolution and data analysis. Adept at fostering customer relationships and achieving sales targets, I leverage strong Microsoft Office skills and self-management abilities to drive results and enhance operational efficiency. Committed to delivering exceptional service and support.

Overview

19
19
years of professional experience

Work History

Full-Time Parent

Homemaker
Gainesville, Georgia
02.2015 - Current
  • Developed and maintained schedules for managing multiple sports events and activities for two children.
  • Volunteered as room mom, organizing classroom events and supporting educational initiatives.
  • Coordinated volunteer efforts at children's schools to enhance community engagement.
  • Assisted with sporting events, ensuring smooth operations and support for both children.

Teller III part time

SunTrust Bank
Dawsonville, GA
07.2014 - 02.2015
  • Delivered exceptional customer service aligned with SunTrust Bank policies.
  • Interacted daily with customers to resolve account issues and recommend suitable products.
  • Cultivated and maintained a robust customer base through proactive engagement.
  • Greeted customers warmly, fostering a welcoming environment.
  • Achieved sales targets consistently as established by branch management.

Accountant - Billing and Collections

Verizon Wireless
Alpharetta, GA
07.2006 - 10.2013
  • Interfaced with Account Liaisons and Coordinators across locations to ensure accurate billing and resolution of discrepancies.
  • Processed over 1,000 National Account equipment invoices monthly with high accuracy.
  • Consistently surpassed monthly quotas established by supervisors.
  • Resolved outstanding billing issues through direct communication with customer representatives.
  • Conducted daily and weekly audits, dispatching customer equipment invoices promptly.
  • Entered invoices into third-party billing systems, collaborating with Account Liaisons for issue resolution.
  • Operated independently, demonstrating strong self-management skills.

Education

High school diploma -

North Forsyth High School
Cumming, GA

Skills

  • Data entry and analysis
  • Microsoft Office proficiency
  • Billing dispute resolution
  • Microsoft Dynamics GP expertise
  • Financial services knowledge
  • PeopleSoft experience
  • Accounts payable management

Timeline

Full-Time Parent

Homemaker
02.2015 - Current

Teller III part time

SunTrust Bank
07.2014 - 02.2015

Accountant - Billing and Collections

Verizon Wireless
07.2006 - 10.2013

High school diploma -

North Forsyth High School

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