Kristen Brown
Drexel Hill,PA
Summary
To obtain a professional position that will allow me to use my high level of organization, team work, and resourcefulness.
Healthcare professional skilled in managing nursing operations and optimizing patient care. Adept at implementing healthcare protocols and improving patient outcomes through effective leadership. Focused on team collaboration and achieving results, with reputation for reliability and adaptability.
Overview
34
34
years of professional experience
Work History
Nurse Manager
Penn Medicine Home Health
02.2019 - 09.2024
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed budgets and controlled costs, achieving financial targets without compromising patient care quality.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Improved patient satisfaction scores by fostering a team-oriented environment among nursing staff.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
- Advocated for patients'' rights and ethical considerations in all aspects of care delivery.
- Established strong relationships with patients'' families, providing support and education throughout the treatment process.
- Coordinated staffing resources during times of high patient acuity or census fluctuations to maintain optimal nurse-to-patient ratios.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated family members and caregivers on patient care instructions.
Assistant Nurse Manager-Emergency Department
Riddle Memorial Hospital
04.2016 - 02.2019
- Assist Nurse Manager with managing daily operations of the ED
- Manage Patient Flow/Care for patients as needed
- Manage schedules
- Complete Evaluations
- Interview Candidates
- Committee involvement
- Work with Nurse Educator with education and new employees
Staff Nurse Emergency Department
Riddle Memorial Hospital
06.2014 - 04.2016
- Caring for all ages in an acute medical or emergent crisis
- Charge Nurse
Director of Telemetry/Observation
Delaware County Memorial Hospital
02.2008 - 02.2014
- Responsible for two 24 bed Telemetry Units and a 14 bed Observation Unit
- Responsible for 88 employees/78FTE’s
- Fiscally responsible for budget
- Patient Experience of Care measures
- Evidence based measure core scores
- Assisting with appropriate placement of Observation patients and discharge planning of Observation patients
- Maintain compliance with CMS measures regarding Observation patients
- Maintaining appropriate length of stay for monitored patients
Director for Emergency Department
Delaware County Memorial Hospital
04.2004 - 02.2008
- Responsible 33 bed department seeing approximately 45,000 patients per year
- Responsible for 110 employees/92FTE’s
- Fiscally responsible for budget
- Patient Experience of Care measures
- Evidence based measure core scores
Nurse Recruiter
Delaware County Memorial Hospital
01.2001 - 04.2004
- Interviewing potential candidates
- Assist with retention of employees
- Conducting Open Houses
Staff Nurse Emergency Department
Delaware County Memorial Hospital
11.1997 - 01.2001
- Caring for all ages in an acute medical or emergent crisis
- Charge Nurse
Staff Nurse on Medical/Surgical Unit
Delaware County Memorial Hospital
04.1994 - 11.1997
- Caring for patients with chronic illness and Post Operatively
- Charge Nurse
Nurse Extern
Delaware County Memorial Hospital
01.1991 - 04.1994
- Caring for patients under the guidance of a Registered Nurse
Education
Wilmington University
01.2020
Bachelors of Science - Nursing
Immaculata University
Immaculata, PA01.2017
Associates Degree - Nursing
Hahnemann University
Philadelphia, PA01.1993
Skills
- Department management
- Patient education and advocacy
- Clinical expertise
- Utilization review
- Multidisciplinary care coordination
- Quality Improvement
- Patient and family advocacy
- Home care
- Multitasking Abilities
- Problem-solving abilities
- Team building
- Professionalism
- Time management abilities
- Problem-solving aptitude
References
Available upon request
Timeline
Nurse Manager
Penn Medicine Home Health
02.2019 - 09.2024
Assistant Nurse Manager-Emergency Department
Riddle Memorial Hospital
04.2016 - 02.2019
Staff Nurse Emergency Department
Riddle Memorial Hospital
06.2014 - 04.2016
Director of Telemetry/Observation
Delaware County Memorial Hospital
02.2008 - 02.2014
Director for Emergency Department
Delaware County Memorial Hospital
04.2004 - 02.2008
Nurse Recruiter
Delaware County Memorial Hospital
01.2001 - 04.2004
Staff Nurse Emergency Department
Delaware County Memorial Hospital
11.1997 - 01.2001
Staff Nurse on Medical/Surgical Unit
Delaware County Memorial Hospital
04.1994 - 11.1997
Nurse Extern
Delaware County Memorial Hospital
01.1991 - 04.1994
Bachelors of Science - Nursing
Immaculata University
Associates Degree - Nursing
Hahnemann University
Wilmington University
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