Kristen Brunken
Edmond,OK
Overview
7
7
years of professional experience
Work History
Inventory/Reconditioning Associate
CarMax
Oklahoma City, OK
06.2023 - Current
- Performed thorough inspections of used vehicles to identify any damage or necessary reconditioning work.
- Cleaned and detailed interior and exterior of vehicles, including windows, wheels, carpets, upholstery, bumpers and engine compartments.
- Mixed and applied touch-up paint.
- Received, checked-in and processed vehicles from other CarMax locations.
- Assisted transporters with picking up vehicles to take to other locations.
- Shuttled service customers to and from work, home, etc.
Account Associate
T-Mobile
Oklahoma City, OK
01.2023 - 06.2024
- Educated customers about billing, payment processing and support policies and procedures.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded proactively and positively to rapid change.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Software Quality Assurance Technician
Syncbak
Marion, IA
06.2018 - 01.2023
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Defined and documented software acceptance criteria.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity
- Completed unit and regression tests on software.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Documented defects in software and worked with developers to facilitate timely resolutions.
- Coordinated, documented and monitored software releases.
Sales Associate
Younkers
Cedar Rapids, IA
08.2017 - 06.2018
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Some College (No Degree) - Software Development
Kirkwood Community College
Cedar Rapids, IASkills
- Quality Control Standards
- Customer Service
- Vehicle Inspection/Cleaning
- Time Management and Prioritization
Timeline
Inventory/Reconditioning Associate
CarMax
06.2023 - Current
Account Associate
T-Mobile
01.2023 - 06.2024
Software Quality Assurance Technician
Syncbak
06.2018 - 01.2023
Sales Associate
Younkers
08.2017 - 06.2018
Some College (No Degree) - Software Development
Kirkwood Community College
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