Kristen Burden
Lakeland,FL
Summary
Licensed Title Agent/ Escrow Officer
Dependable Licensed Title Agent with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Team Lead
Boston National Title
04.2019 - 10.2023
- Managed and worked on a high volume production team of 16 employees for all financial lenders in all 50 states
- Responsibilities include, Managing work from home staff ensuring all closings are scheduled, closing disclosures, revisions, and final document packages are completed within the lenders service level agreement/SLA turn around time of 2-4 hours
- Maintain high level of professional communication with all Team members, management and financial institutions
- Notary
Title Licensed Escrow Agent
Sunbelt
03.2018 - 04.2019
- Review contracts for accuracy
- Order and review title searches for accuracy
- Accurately prepare closing disclosures and communicate closing process to all parties
- Work closely with affiliated real estate agents to gain their confidence and create business opportunities
- Notary
Office Manager
Home Solution Title Inc
Lakeland
08.2011 - 12.2018
- Preparing and completing property searches so that Title insurance can be issued
- Processing and reviewing title commitments
- Account signatory able to perform all phases of real estate closings ; returning all properly executed documents to Lenders
- And preparing final policies
- Develop and implemented marketing strategy to promote Title Company to local Realtors
- Successfully negotiated shortsales with all lenders, the Secretary of Housing /HUD and local housing authorities.
Assistant Manager
Leland Enterprises
Lakeland
05.2008 - 02.2011
- Of 240 Unit Apartment Community
- Designed, created, published and distributed original monthly newsletter
- Performed all leasing marketing and renewal functions
- Received excellent shopping reports and evaluations
- Successfully toured 289 prospective residents during the last twelve months, closing leases on 182 residents
Eligibility Specialist
Bocc/Social Services
Bartow, USA
11.2007 - 03.2008
- Determine eligibility for county issued supplemental Medicaid
Education
Computer information systems
Florida Community College Of Jacksonville
12.1991
Ridgewood High School
Skills
- Amsi Property Management, Closing Process, Commitment, Communication, Forecasting
- Marketing, Microsoft Excel, Monthly Reporting, Motivation, Profit Maximization, Property
- Management, Retail Sales, Sales Meeting, Service-Level Agreement, Task Management, Title
- Search, Yardi Voyager
- Regulatory Compliance
- Performance Monitoring
- Production Monitoring
- Team Supervision
- Client Service
- Documentation and Reporting
- Overtime Management
- Shift Scheduling
- Attention to Detail
- Leading Team Meetings
- Work Planning and Prioritization
- Team Check-Ins
- Giving Constructive Feedback
- Complex Problem-Solving
- Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Team Lead
Boston National Title
04.2019 - 10.2023
Title Licensed Escrow Agent
Sunbelt
03.2018 - 04.2019
Office Manager
Home Solution Title Inc
08.2011 - 12.2018
Assistant Manager
Leland Enterprises
05.2008 - 02.2011
Eligibility Specialist
Bocc/Social Services
11.2007 - 03.2008
Computer information systems
Florida Community College Of Jacksonville
Ridgewood High School
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