Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Caesar

Penns Grove

Summary

Delivery Team Lead with a proven track record of enhancing productivity and ensuring timely task completion. Expertise in route optimization and logistics management, coupled with strong team coordination skills. Demonstrated ability in communication and problem-solving to drive operational excellence and elevate customer satisfaction. Leadership qualities foster a collaborative environment that inspires high team performance.

Overview

7
7
years of professional experience

Work History

Delivery Team Lead

PepsiCo
Claymont
06.2018 - Current
  • Oversees and coordinates all aspects of the company's delivery operations.
  • Maintain and supervise delivery drivers including training, coaching and DOT compliance and regulations.
  • Ensures efficient, timely, and accurate deliveries.
  • Assist the R.I.C. team with planning routes.
  • Handle customer inquiries and complaints in a timely fashion.
  • Ensure each driver follows safety regulations and processes.
  • Responsible for managing the costs of the delivery team, including partial P&L ownership for my direct reports.
  • Coordinate with TSLs and UGMs to ensure I am up to date on any customer-specific feedback or nuances to share with the delivery team.

Delivery Supervisor- Full Service

PepsiCo
Wilmington
08.2023 - 09.2024
  • Overseen the overall operation of PepsiCo vending machines, including stocking, maintenance, and sales.
  • Track and monitor all trade losses and cash shortages.
  • Develop and maintain merchandising strategies to maximize sales, data, and identify opportunities.
  • Monitor the BIZ Health and CETS of the machine in a timely manner, and address any issues with equipment services.
  • Managed inventory levels by tracking product usage.
  • Ensured that all delivery orders were processed accurately and efficiently.

Cashier

PepsiCo
Wilmington
06.2018 - 04.2023
  • Process daily cashiering of delivered routes, which also includes remotely depositing.
  • Complete daily cashiering documentation, which includes running reports, maintaining a log of cashiering activity, and retaining appropriate documentation.
  • Process all miscellaneous deposits for the location, which includes providing receipts of deposit activity, documenting activity appropriately on the log of cashiering activity, and retaining appropriate documentation.
  • Count full-service vending routes utilizing coin and currency machines.
  • Reconcile cashiering activity against bank deposit confirmations, and retain appropriate documentation.
  • Process all NSF checks, either originating from location deposit activity or e-check deposit activity, by documenting activity appropriately on the NSF log, updating customer status and terms appropriately with the centralized customer maintenance department, and proactively communicating with appropriate stakeholders to support collection efforts.
  • Maintain accurate and organized document archiving while executing the PepsiCo Document Record Retention policy concerning cashiering and settlement documentation.
  • Validate proof of delivery ("POD") in SAP for all charge term accounts, which includes signatures, store stamps, receiving reports, etc.
  • Maintain accurate records of missing or incomplete payments, and proof of delivery ("POD"), and proactively communicate with appropriate stakeholders to support collection efforts.
  • Serve as the primary point of contact for armored car service, which includes preparing physical deposits and maintaining an accurate log of armored car service activity.
  • Maintain the security of the cash room, which includes facilitating safe combination changes as needed.
  • Works with the centralized Accounting department to resolve cashiering issues.
  • Respond to email and phone communication in a timely and professional manner.
  • Provide additional administrative support for the location and/or market as assigned.

Education

Associate of Arts - Political Science

Delaware State University
Dover, DE
05-2007

Skills

  • Delivery management
  • Route planning
  • Driver training
  • Cost control
  • Regulatory compliance
  • Customer service
  • Cost management
  • Effective communication
  • Multitasking Abilities
  • Time management

Timeline

Delivery Supervisor- Full Service

PepsiCo
08.2023 - 09.2024

Delivery Team Lead

PepsiCo
06.2018 - Current

Cashier

PepsiCo
06.2018 - 04.2023

Associate of Arts - Political Science

Delaware State University

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