Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Steven Strickland

Bozeman,MT

Summary

Accomplished Delivery Team Lead with a proven track record at InterWest Moving & Storage. Enhancing customer satisfaction through effective communication and quality control measures. Skilled in vehicle maintenance and team supervision, demonstrating exceptional problem-solving abilities and a commitment to excellence. Achieved significant reductions in delivery errors, showcasing strong organizational skills and a customer-centric approach.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Team Lead

InterWest Moving & Storage
03.2022 - Current
  • Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
  • Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
  • Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
  • Managed resources effectively to avoid unnecessary delivery delays.
  • Supervised delivery staff and general productivity.
  • Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
  • Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.

Delivery Team Lead

Fred’s Appliance
03.2021 - 01.2022
  • Reduced customer complaints by implementing proactive communication strategies with clients.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Examined cargo and freight shipments to check goods' condition.
  • Supervised delivery staff and general productivity.

Floor Runner

Town Pump / Lucky Lil’s
11.2020 - 02.2021
  • Scanned and processed over Number winning tickets per shift.
  • Collected cash bets from players and documented amounts in records.
  • Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
  • Assisted patrons by resolving complaints, explaining house rules and variations of games.
  • Assisted food servers by taking food and beverage orders.
  • Managed payouts or collection of amounts at conclusion of wagers.
  • Recorded number of tickets cashed and amount paid out after each race or event.
  • Operated random number generating equipment.

Woodworker

Kenyon Noble Lumber And Hardware
05.2020 - 11.2020
  • Contributed to customer satisfaction by delivering high-quality, handcrafted products tailored to their needs.
  • Maintained a safe work environment by adhering to safety guidelines and conducting regular equipment maintenance checks.
  • Reviewed job specifications to determine necessary tools and materials.
  • Chose appropriate lumber and supplies for Number projects based on wood species, project type, client needs and budgets.

Education

High School Diploma -

Three Forks Highschool
Three Forks
05.2020

Skills

  • Vehicle inspections
  • Route planning
  • Team supervision
  • Vehicle maintenance
  • Preventive Maintenance
  • Issue resolution
  • Emergency procedures
  • Delivery management
  • Customer complaint handling
  • Truck dispatching
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Critical thinking
  • Organizational skills
  • Excellent communication
  • Relationship building
  • Cargo unloading
  • Forklift operation
  • Self motivation

Accomplishments

Department of Transportation certified license

Completed CPR Course

Employee of the month / Costco Delivery accolades

20+ 5 star reviews on Google specifying my team

Certification

DOT Certification

Forklift Certification

CPR

Alcohol Distribution License

Additional Information

I can work 6 days out of the week, will work any holiday needed to be covered, and will pass any drug/substance test. I have commited to giving excellent customer service to any customer even in tight and upsetting situations. I have a lot of experience putting snow chains on vehicles, getting vehicles unstuck, and solutions to tough situations while driving or being exposed to harsh weather. I drive and deliver for Uber as well as DoorDash and I always make sure the customer is happy even if I have to go out of my way.

Timeline

Delivery Team Lead

InterWest Moving & Storage
03.2022 - Current

Delivery Team Lead

Fred’s Appliance
03.2021 - 01.2022

Floor Runner

Town Pump / Lucky Lil’s
11.2020 - 02.2021

Woodworker

Kenyon Noble Lumber And Hardware
05.2020 - 11.2020

High School Diploma -

Three Forks Highschool

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Steven Strickland