Kristen Caisse

-Outstanding verbal and written communication skills. Facilitates communication between surgeons and therapists in varied settings including inpatient, outpatient and homecare.

-Strong team player, identifying opportunities for growth. Fosters effective collaboration between physicians, nurses and other affiliate services to ensure optimal patient results. Upgraded post-surgical protocols in conjunction with surgeons to increase patient and therapist communication and optimize patients' functional outcomes.

-Developed and implemented Same Day Total Joint Program with surgeons, nurses and rehab professionals based on Total Joint Surgical Excellence Program of Dr Charles DeCook in Cummings, Georgia.

-Strategic thinker. Provides ongoing process monitoring with surgical team and implements process improvements based on patient outcome data and evidence based research to maintain a same day to home discharge of >=75%.

-Provides education in office for patients and families regarding use of specialized rehabilitation equipment, surgical processes, precautions and optimizing rehabilitation outcomes.

-Tracks data regarding utilization of in-system rehab services by physicians. Improved in-system rehabilitation utilization from 75% to consistently >=87%.

-Upgraded monthly Joint School Education program with attendance increase from 25% for patients and families scheduled for surgery to >=80%. Improved Press-Ganey patient satisfaction scores from 3.7 to 4.2 for surgical patients.

-Observes joint replacement surgeries to facilitate optimal rehabilitation outcomes.

-Navigates 3 different electronic medical record systems on a daily basis: Meditech, Athena and EPIC.

-Managed rehabilitation staff of 12 full/part time and per diem therapists

-Performed scheduling, payroll, staff development and monitored department performance based on outcome data.

-Evaluated and treated acute care patient in varied settings for 100 bed community hospital.

-Served on Rehab EPIC electronic medical record build team x 2 years to implement first system-wide, consistent medical record across 5 hospitals. Served as Super User for EPIC launch.

-Served in leadership roles for hospital Stroke Committee, Patient Care Rounds Committee, Discharge Delay Committee, JCAHO surveys.

-LEAN Management System white and yellow belt trained.

-Recognized as Caregiver Champion for 3 consecutive years for providing outstanding patient care, excellence in team dynamics and leadership.

-Provided evaluation and treatment in multiple settings including inpatient acute rehab, subacute rehab, outpatient and inpatient acute hospitals. Maintained full patient caseload while providing optimal patient outcomes.

-Worked as part of a multidisciplinary team, providing input into patient care plans, educating patients and families to provide best functional results. Consistently exceeded productivity, patient volume, patient mobility and employee attrition metrics.

-Supervised clinical students and support staff, including certified and licensed assistants, technicians and volunteers.