Kristen Carey

Summary

Dedicated operations leader with extensive experience in risk management and team development. Skilled in optimizing workflows and ensuring compliance, driving performance improvements that enhance customer satisfaction and operational integrity. Ready to leverage expertise to enhance professional achievement.

Overview

years of professional experience

Work History

Independent Contractor / Volunteer HHA

Self

04.2025 - Current

Managed multiple projects simultaneously, ensuring adherence to deadlines and quality standards.
Consulted with customers to assess needs and propose optimal solutions.
Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.

Area Health Information Specialist I

Datavant

01.2026 - 03.2026

Analyzed health data for accuracy and compliance with regulations.
Collaborated with cross-functional teams to streamline data entry processes.
Utilized electronic medical record systems to store, retrieve and process patient data.
Communicated effectively with staff, patients, and insurance companies by email and telephone.

Branch Operations Lead

Chase Bank

08.2021 - 04.2025

Oversaw daily operations, ensuring compliance with regulatory standards and internal policies.
Streamlined workflow processes to enhance efficiency and reduce operational delays.
Mentored team members, fostering a collaborative environment focused on continuous improvement.
Implemented training programs that improved staff performance and service quality.
Coordinated cross-departmental initiatives to optimize resource allocation and service delivery.
Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
Planned operations and activities, and led projects.
Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
Performed quality control and monitored production efforts.
Oversaw problem resolution to address barriers to operational efficiency.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Reported issues to higher management with great detail.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Managed purchasing, sales, marketing and customer account operations efficiently.

Sr. Branch Universal Operations Specialist

Santander Bank Us

10.2003 - 08.2021

Streamlined operational processes to enhance workflow efficiency and reduce response times.
Developed training materials for onboarding new team members, improving knowledge retention and performance.
Coordinated cross-functional communication, ensuring alignment on project objectives and timelines.
Led initiatives to implement compliance measures, mitigating risk exposure across operations.
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
Collaborated across departments to identify opportunities for process improvements and increased efficiency.
Enhanced team productivity with effective communication strategies and regular performance reviews.
Facilitated team meetings to encourage collaboration and share best practices across organization.
Improved safety protocols, significantly reducing workplace incidents by conducting regular audits and training sessions.
Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
Boosted overall customer satisfaction, resolving complaints and inquiries in timely and empathetic manner.
Evaluated staff performance and provided coaching to address inefficiencies.
Helped meet changing demands by recommending improvements to business systems or procedures.
Generated reports detailing findings and recommendations.
Educated staff on organizational mission and goals to help employees achieve success.
Utilized advanced analytical skills in order to resolve complex operational issues effectively.
Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Conducted regular reviews of operations and identified areas for improvement.
Facilitated continuous improvement workshops, engaging stakeholders in identifying innovative solutions for efficiency gains.

Education

High School Diploma -

Cape May County Technical High School

Skills

Database management
Teamwork and collaboration
Operational efficiency
Risk management

Multitasking
Effective communication
Adaptability and flexibility
Risk mitigation

Timeline