Antonio Flowers
Huntersville ,NC
Summary
· Experienced professional with a unique combination of military leadership and strong business acumen.
· A proven track record of delivering results and building strong working relationships.
· Ability to lead and manage multiple teams, accepting ultimate accountability for success.
· Performs a wide range of duties related to the post closing of Correspondent mortgage loan transactions.
· Responsible for auditing to guidelines, compliance and general follow-up on closed loan packages.
· Resolve complex loan problems and difficult correction issues.
· Takes on a senior roll related to the post closing process and assists in training new hires.
Overview
11
11
years of professional experience
Work History
Independent Contractor
Amazon
Huntersville , NC
10.2021 - Current
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Managed quality control and maintained high level of customer satisfaction.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Navigated routes with relevant map programs and GPS systems.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Utilized street maps to plan and determine most efficient routes.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Inspected vehicle and maintained gas, oil and water levels.
Correspondent Pre-Purchase Reviewer II
Fifth Third Bank
Charlotte , NC
04.2016 - 12.2018
- Audits documents to verify information matches the originating system information
- Verifies that all documents for the loan type closed are present in the file and executed correctly
- Manages a blended pipeline of conventional, government, portfolio, bond, and special products, including CEMA loans, and demonstrates a clear understanding of the product requirements for each.
- Verifies that all compliance guidelines have been met.
- Ensure all prior to and at close conditions are in file and acceptable prior to loan funding
- Independently review and validate Tolerance Calculations and communicate them back to the correspondent
- Actively participates in ongoing efforts to continually improve customer service for internal and external customers
Mortgage Analyst
Accenture
Charlotte, NC
01.2013 - 11.2015
- Work with risk analysis metrics including income and asset ratios to determine borrower eligibility.
- Completion of Accenture banking, Mortgage and Capital Markets Generalist Certifications in addition to more than 100 hours of industry and professional training.
- Tasked with data Analysis assignment to investigate and audit an underperforming platform, this raised output by 20% in 2 weeks.
- Quickly established knowledge in the mortgage processing and banking industry, including business specific processes, mortgage applications and forms, and related technology and tracking tools.
Education
Associate of Arts -
American Business And Technology University
Saint Joseph, MO06-2018
Veteran - Warehousing And Inventory Management
United States Marine Corp
Camp Lejeune NC01-2002
Skills
- Service Marketing
- Workload Management
- Quoting and Estimating
- Deadline Adherence
- Order Verification
- GPS Navigation
- Tractor-Trailer Driving
- Load Balancing
- Equipment Operation
- Cargo Handling
- Package Scanning
- Mileage Tracking
- Goods Transport
- Vehicle Maintenance
- Exceptional Written and Verbal Communication Skills
- Database Management
- Teamwork and Collaboration
- Route Management
- Time Management
- Safe Driving Record
- Attention to Detail
- Valid Driver's License
- Customer Service
- Responsible Driver
- Courteous and Polite Demeanor
- Punctual and Reliable
- Heavy Lifting
- Problem-Solving
- Personnel Management
- Security Management
- Physical Fitness
- Stress Management
- Written Communication
- Relationship Building
- Adaptability
- Multitasking
- Organizational Skills
- Professional Demeanor
- Computer Operations
- Effective Communication
- Loan Processing
- Wealth Management
- Mortgage Lending
- Consumer Banking
- Products and Services Knowledge
- Account Servicing
- Meeting Sales Goals
- Operations Management
Timeline
Independent Contractor
Amazon
10.2021 - Current
Correspondent Pre-Purchase Reviewer II
Fifth Third Bank
04.2016 - 12.2018
Mortgage Analyst
Accenture
01.2013 - 11.2015
Associate of Arts -
American Business And Technology University
Veteran - Warehousing And Inventory Management
United States Marine Corp