Kristen Cheairs
St. Joseph Medical Center (HSA)
Houston,TX
1
Certification
16
years of professional experience
Dedicated healthcare professional with a proven record of delivering outstanding service, ensuring safety, and building trust with people from diverse backgrounds. As a registered nurse, I have developed strong crisis-management, communication, and problem solving skills while working in high pressure situations. I am excited to bring these strengths to United Airlines as a Flight Attendant, providing exceptional customer service while prioritizing passenger comfort, safety, and satisfaction.
Work History
Medical Case Manager
1 Year 11 Months- Coordinated complex medical case management processes for injured workers, ensuring timely and effective care delivery.
- Assessed client needs and developed personalized care plans in collaboration with healthcare providers and stakeholders.
- Monitored case progress and adjusted treatment plans to align with evolving patient conditions and insurance policies.
- Provided expertise on regulatory compliance and best practices in medical case management to internal teams.
- Streamlined communication between clients, providers, and insurers to improve service delivery and client satisfaction.
Registered Nurse
16 Years 4 Months- Deliver exceptional customer focused care to patients and families from diverse cultural and socioeconomic backgrounds.
- Remain calm and facilitate team response during critical situations to effectively manage medical emergencies for positive patient outcomes.
- Ensure strict compliance with safety protocols, regulations, and procedures to maintain a secure hospital environment.
- Communicate clearly and professionally with patients, families, physicians, and multidisciplinary teams.
- Resolve concerns and difficult situations with empathy, professionalism, and strong conflict resolution skills.
- Manage multiple responsibilities simultaneously while maintaining standards of excellence in patient care and satisfaction.
Education
Bachelor of Science - Nursing
Associate of Applied Science - Nursing
Skills
Advanced Cardiovascular Life Support Provider (ACLS)
Basic Life Support Provider (BLS)
Neonatal Resuscitation Provider (NRP)
Certification
Registered Nurse, Texas Board of Nursing. License 773843.
Timeline
Medical Case Manager
Travelers Insurance
11.2014 - 10.2016Read More
Registered Nurse
St. Joseph Medical Center (HSA)
02.2010 - CurrentRead More
Grand Canyon University
Bachelor of Science from Nursing
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Houston Community College
Associate of Applied Science from Nursing
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