Kristen Colburn
Van Alstyne,TX
Summary
Accomplished Lead Project/Program Manager with a proven track record at AT&T, specializing in deploying innovative wireless platforms and enhancing infrastructure. Renowned for exceptional project management skills and a leader mindset, adept at steering cross-functional teams towards achieving critical milestones. Expert in Microsoft Suite, demonstrating a unique blend of technical proficiency and interpersonal excellence.
Overview
12
12
years of professional experience
Work History
Lead Project/Program Manager
AT&T
12.2023 - Current
- Lead Program manager for comprehensive wireless platform deployment at one of the largest international airports in the United States, including private cellular network and upgrade on existing Wi-Fi infrastructure.
- Responsible for developing and maintaining complex project plan with clear milestones, resource schedules, project estimates and status reports.
- Reporting to internal and customer executive leadership stakeholders on weekly basis.
- Led internal and external stakeholders, overseeing their work efforts and providing guidance to ensure successful completion of assigned tasks in a timely manner.
- Implemented robust communication plans to share updates, accomplishments, and challenges with stakeholders at all levels of the organization.
- Championed innovative solutions when faced with complex challenges, driving creative problem-solving techniques among team members.
- Executed change control process to the large project including construction SOW on private cellular build outs.
Professional Project Manager
AT&T
08.2017 - 12.2023
- Served as the lead project manager for AT&T emerging technologies. Overseeing substantial international and domestic projects: Luxottica, H&R Block, Pep Boys and more.
- Successfully managed multiple, large complex projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Responsible for developing and maintaining detailed project plans, schedules and status reports.
- Consistently demonstrate the ability to lead and inspire various cross-functional resources to deliver projects accurately and on schedule.
- Collaborate with Sales on product support and implementation for executive clients.
- Recognize as a subject matter expert in the delivery of voice and porting projects.
Senior Specialist Project Manager
AT&T
02.2013 - 08.2017
- Expanded support to signature clients in addition to middle market clients.
- Managed projects from integration to close, ensuring timely delivery and client satisfaction.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Supported product department leadership in implementing new policies, procedures and controls. Reviewing processes that can improve customer experience and streamline project deliverables start to finish.
- Specialized in ADI/Fiber construction project status reports.
- Collected, arranged, and input information into database system.
Education
Bachelor of Science - Business Management
The University of Texas At Dallas
Richardson, TX05-2012
Skills
Project Management Professional (PMP)
Excellent Customer Service
Leader Mindset
Self-motivated and business driven
Strong interpersonal organization and execution
Proficient in Microsoft Suite: Project, Excel, Word, Teams and other applications
Professional rapport
Issue Resolution/Troubleshooting
Team Building
Timeline
Lead Project/Program Manager
AT&T
12.2023 - Current
Professional Project Manager
AT&T
08.2017 - 12.2023
Senior Specialist Project Manager
AT&T
02.2013 - 08.2017
Bachelor of Science - Business Management
The University of Texas At Dallas
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