Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Connors

Greensburg,KY

Summary

At Colton's Steakhouse and Grill, I excelled in a multifaceted role, enhancing customer satisfaction and teamwork through exceptional service and problem-solving skills. Demonstrated prowess in multitasking and guest relations management, significantly boosting referrals and maintaining high service standards under pressure. My strong attention to detail and collaborative spirit were key to surpassing management expectations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Waitress, Cook, Carry-out Orders, Management

Colton's Steakhouse and Grill
04.2015 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

No Degree - Social Work

Campbellsville University
Campbellsville, KY
05.2025

Skills

    Strong multitasking

    Team Collaboration

    Customer Service

    Handling Complaints

    Memory retention

    Complex Problem-Solving

    Complaint resolution

    Performance Improvement

    Compliance standards

    Guest Relations Management

    Regulatory Compliance

    Teamwork and Collaboration

    Problem-Solving

    Cool Under Pressure

    Decision-Making

    Attention to Detail

Timeline

Waitress, Cook, Carry-out Orders, Management

Colton's Steakhouse and Grill
04.2015 - Current

No Degree - Social Work

Campbellsville University
Kristen Connors