Mishalee Whitcomb
Conway,AR
Summary
Motivated professional with many years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Colton's Steakhouse and Grill
Conway , Arkansas
07.2018 - Current
- Effectively addressed and resolved customer concerns, promoting strong relationships with guests.
- Anticipated and fulfilled guest needs, providing exceptional customer service.
- Resolved conflicts among employees effectively.
- Supervised all aspects of employee acquisition and development: recruitment, onboarding, training, scheduling, and performance assessment.
- Established policies for cash handling procedures to maximize security measures.
- Maintained detailed records of sales transactions and daily shift reports.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cosmetologist
Self-employeed
Conway, Arkansas
02.2013 - Current
- Managed appointments through scheduling software program.
- Developed a loyal client base through excellent customer service.
- Maintained cleanliness of salon equipment and tools.
- Collaborated with other professionals in the beauty industry.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Performed haircuts, coloring, highlighting and styling techniques.
- Maintained accurate records of customer services provided.
Education
Cosmetology
Regency Beauty Institute
Little Rock, AR02-2013
High School Diploma -
Conway Highschool
Conway, AR05-2009
Skills
- Staff Management
- Customer Relationship Management (CRM)
- Recruiting and interviewing
- Task Delegation
- Cost Reduction
- Operations Management
- Schedule oversight
- Policy Enforcement
Timeline
Assistant Manager
Colton's Steakhouse and Grill
07.2018 - Current
Cosmetologist
Self-employeed
02.2013 - Current
Cosmetology
Regency Beauty Institute
High School Diploma -
Conway Highschool
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