Brandon Adams
Macon,GA
Summary
Dynamic Assistant Manager with a proven track record at Zaxbys, excelling in customer service and team leadership. Enhanced operational efficiency through effective inventory management and staff training, resulting in improved guest satisfaction. Skilled in conflict resolution and sales reporting, fostering a collaborative work environment that drives success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Zaxbys
03.2019 - Current
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring adequate stock for smooth operations during peak hours.
- Collaborated with team to develop effective scheduling practices improving shift coverage.
- Implemented quality control measures resulting in enhanced food safety compliance.
- Monitored daily sales reports to identify trends and improve service efficiency.
- Resolved customer complaints promptly, enhancing overall guest satisfaction experience.
- Supervised front-line staff, fostering a positive work environment and teamwork spirit.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
BOH Team Member
Fish 'N Pig
02.2019 - 03.2019
- Prepared and assembled dishes according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Assisted in inventory management, ensuring proper stock levels of ingredients and supplies.
- Collaborated with team members to streamline operations during peak service hours.
Line Cook
Zaxbys
11.2016 - 02.2019
- Prepared high-quality menu items consistently following standard recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen equipment and workstations to ensure compliance with health standards.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to optimize workflow during peak service times, enhancing overall efficiency.
- Operated kitchen equipment safely while adhering to safety protocols, minimizing risks in food preparation areas.
- Supported training of new staff on kitchen procedures, promoting adherence to quality standards and operational efficiency.
- Executed food plating techniques that elevated presentation and customer satisfaction during service periods.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Plated and presented all dishes to match established restaurant standards.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
Education
High School Diploma -
Rutland High School
Macon, GA05-2018
Skills
Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff management
- Task delegation
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Customer relations
Team motivation
Staff training and development
Staff supervision
Task delegation
Staff management
Conflict resolution
Operations management
Customer rapport
Policy enforcement
Orientation and training
Sales reporting
Cost control
Google drive
Verbal and written communication
Inventory management
Resource allocation
Closing oversight
Customer service and satisfaction
Microsoft office expertise
Computer skills
Organizational skills
Active listening
Staff training
Professional and courteous
Certification
ServSafe Certification, for successfully completing the standards set forth for the ServSafe Food Protection Manager Certification Examination, which is accredited by the ANSI (American National Standards Institute) National Accreditation Board (ANAB)- Conference for Food Protection (CFP).
Date of Exam: 03/06/2024
Date of Expiration: 03/06/2029
Timeline
Assistant Manager
Zaxbys
03.2019 - Current
BOH Team Member
Fish 'N Pig
02.2019 - 03.2019
Line Cook
Zaxbys
11.2016 - 02.2019
High School Diploma -
Rutland High School