Summary
Overview
Work History
Skills
Timeline
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Sharniece  Smith

Sharniece Smith

Summary

As customer service professional and compassionate nurse ,I brings valuable experience in addressing and resolving customer issues effectively in every job setting, I am proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. IF your looking for a hard working fast learning reliable trustworthy women, you found her.

Overview

13
13
years of professional experience

Work History

Caregiver

Able Services
01.2025 - Current
  • Provided compassionate care and support to clients with diverse needs.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Assisted clients with activities of daily living, promoting independence and quality of life.

Dispatcher

COPS MONITORING
03.2024 - Current
  • Managed emergency calls, prioritizing incidents based on urgency and resource availability.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Managed high call volumes efficiently while maintaining service quality standards.

Delivery Driver

Amazon
10.2024 - 03.2025
  • Delivered packages to customer doorsteps and business offices.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Live-In Caregiver

Champion Service
07.2024 - 12.2024
  • Provided daily assistance with personal care and hygiene for clients.
  • Managed medication schedules, ensuring timely and accurate administration.
  • Monitored health conditions, reporting changes to healthcare professionals promptly.
  • Maintained a safe and clean living environment through regular housekeeping tasks.

Phone Operator

Verizon Costumer Service
05.2023 - 05.2024
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.

Property Manager

RH Temporarily Agency
05.2023 - 05.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

CNA

24 Hour Home Care
02.2013 - 02.2023

On call nurse to homes hospitals Memory Care retirement homes physical therapy offices and any type of medical office, will fill for call off. Worked 2-12 hour shifts overnights and live in.

Nurse

IHSS Public Authority
01.2013 - 02.2023
  • Help patient with daily routine and maintain independence.
  • Performed medication administration while monitoring patient outcomes and reactions.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.

Skills

  • Caregiving Live In (HHA CNA BLS)
  • Dispatching ( EMS PD FD )
  • Delivery Driver ( Medical /Packages )
  • Phone Operator
  • Customer Service Money Handling
  • Property Management
  • Office Front Desk ( Scheduling ,ECT )

Timeline

Caregiver

Able Services
01.2025 - Current

Delivery Driver

Amazon
10.2024 - 03.2025

Live-In Caregiver

Champion Service
07.2024 - 12.2024

Dispatcher

COPS MONITORING
03.2024 - Current

Phone Operator

Verizon Costumer Service
05.2023 - 05.2024

Property Manager

RH Temporarily Agency
05.2023 - 05.2024

CNA

24 Hour Home Care
02.2013 - 02.2023

Nurse

IHSS Public Authority
01.2013 - 02.2023
Sharniece Smith