Kristen M. Cornish
Killeen
Summary
Dedicated and adaptable professional with a strong foundation in staff supervision, client support, and community‑focused services, complemented by hands‑on experience in human resources and administrative operations. Recognized for patience, empathy, and the ability to guide teams and families through challenging situations while maintaining professionalism and compliance. Brings excellent communication, reliability, and a service‑driven mindset, along with proven strengths in onboarding, documentation management, scheduling, and supporting organizational workflows.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Alamo Coffee Cafe
06.2023 - Current
- Develops key performance goals and manages the performance of staff
- Creates and maintains budgets
- Manages employees and completes employees scheduling
- Responsible for recruitment and extending job offers
- Ensures employees timecards are correct and processes payroll in a timely manner
- Monitors, directs and trains new employees
- Responsible for the completion of onboarding paperwork
- Performs a variety of food preparation and cooking tasks
- Maintains inventory and completes ordering for the store
- Assists in developing policies and procedures
- Ensures staff is adhering to company policies and procedures
- Provides appropriate staff professional recognition and/or disciplinary action.
- Evaluates employees based on established performance standards
Shift Supervisor/ Barista
Alamo Coffee
12.2020 - 06.2023
- Resolved problems and complaints guest may have concerning products or service
- Took food and coffee orders and prepared orders for guests
- Kept track of inventory and stocks displays
- Trained new hires in workflow procedures
- Performed all closing duties and ensured store is ready for the next day
- Responsible for closing cash drawer; created store deposit, prepared cash drawer for following day
- Maintained and followed all food safety regulations
Case Aide
Salvation Army
11.2017 - 07.2020
- Provided transportation for children and families to a designated place for their visit
- Supervised visits between children in substitute care and their non-custodial/custodial parents or relatives
- Monitored visits to ensure the safety of all participants and makes appropriate interventions throughout the visit when needed
- Helped parent/parents gain empathy about their child
- Provided parenting techniques and support to parents
- Supported the parent in being responsive to each child’s individual needs
- Wrote reports for the county on the progress of how the visits went and types of activities and conversations that occurred during those visits
BHRS Coordinator
Omni Health Services
06.2019 - 03.2020
- Managed the day to day operations of the BHRS Program
- Performs a wide variety of technical support
- Scheduled intake appointments for new clients
- Processed requests for release of client information in accordance with state and federal privacy regulations
- Input and updated client information into excel on an ongoing basis
- Verified client’s insurance eligibility at intake and on a bi-weekly basis
- Submitted required paperwork to insurance company for approval of services
- Processed billing of services with insurance company
- Assisted clinical supervisor with staffing cases
- General office duties including copying, faxing, filing of documents
- Ensured compliance with all documentation as per regulations
In-Home Family worker
Homestead Family Services
08.2018 - 06.2019
- Worked with at risk youth and their families
- Provided support and parenting techniques to the parents
- Assisted parents with budgeting and employment applications
- Linked parents to community resources and assist them with government assistance programs
- Assisted parents with mental Health treatment and alcohol treatment
- Supervised visits between children in substitute care and their non-custodial/custodial parents or relatives
- Monitored visits to ensure the safety of all participants and makes appropriate interventions throughout the visit when needed
- Wrote reports for the county on the progress of parents
- Attended court hearing upon request of the county
- Attended Family Group meetings
- Coordinated supervised visits between children in substitute care and their non-custodial/custodial parents
Visit Coach
Pinebrook Family Answers
01.2014 - 03.2017
- Provided transportation for children and families to a designated place for their visit
- Supervised visits between children in substitute care and their non-custodial/custodial parents or relatives
- Monitored visits to ensure the safety of all participants and makes appropriate interventions throughout the visit when needed
- Helped the parent/parents gain empathy about their child
- Provided parenting techniques and support to parents
- Supported the parent in being responsive to each child’s individual needs
- Wrote reports for the county on the progress of how the visits went and types of activities and conversations that occurred during those visits
- Attended court hearings when requested by the county
Human Resource Assistant
08.2011 - 07.2015
- Assisted human resource manager with office duties such as filing paperwork and preparing payroll
- Provides a full range of HR services for managers and employees
- Performed a wide variety of technical support
- Extends job offers, conducts pre-employment screenings and assists selectees during pre-employment processes
- Prepares new hire paperwork and provides new employee orientation briefings
- Reviewed employee’s files to make sure they are up to date
- Created documents in several computer programs
- Screens requests for personnel actions and related documents for completeness and accuracy
- Organized store events
- Answered general human resources questions and inquiries
Education
Bachelor of Arts - Psychology
East Stroudsburg university
East Stroudsburg, Pennsylvania05-2012
Skills
- Windows Operating Systems
- Experience using Microsoft Office Programs (Word, Excel, PowerPoint, Outlook)
- Google Docs
- Adp Payroll System
Certification
- Texas Manager Food Handler Certification
- TABC Certification
Timeline
General Manager
Alamo Coffee Cafe
06.2023 - Current
Shift Supervisor/ Barista
Alamo Coffee
12.2020 - 06.2023
BHRS Coordinator
Omni Health Services
06.2019 - 03.2020
In-Home Family worker
Homestead Family Services
08.2018 - 06.2019
Case Aide
Salvation Army
11.2017 - 07.2020
Visit Coach
Pinebrook Family Answers
01.2014 - 03.2017
Human Resource Assistant
08.2011 - 07.2015
Bachelor of Arts - Psychology
East Stroudsburg university