Kristen Craig
Gary,IN
Summary
Skilled in bookkeeping, accounting, and auditing with background in managing accurate financial records and preparing reports. Known for strong analytical skills and ability to improve processes leading to increased efficiency. Demonstrated success in reconciling accounts and ensuring compliance with financial policies. Committed to maintaining confidentiality of financial data and contributing to team success through hard work and attention to detail.
Database experience: Ariba, Coupa, Taulia, iSupplier, eCommerce, Oracle portals, and McLeod.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
Work History
Billing Specialist - Intermodal
EJQ Express
South Holland, IL
09.2024 - Current
- Analyzed data from multiple sources to identify trends in costs and rates.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Communicated effectively with team members to resolve logistical challenges promptly.
- Processed billing inquiries using company software and databases.
- Reviewed invoices for accuracy before submission to clients.
- Coordinated with departments to resolve billing discrepancies quickly.
- Communicated with clients regarding payment terms and status updates.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
- Investigated incorrect billings and processed refunds as necessary.
- Reviewed and reconciled accounts to ensure accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Handled high-volume invoice processing with minimal supervision.
Billing / AP-AR
Grid Line Transportation
05.2020 - 08.2024
- Submitting payroll
- Ensuring customers made payments, send cut invoices
- Following up with customers for past due payments.
- Reconciling invoices
- Processing and verifying invoices
- Paying vendors by scheduling pay checks
- Ensure payment is received for outstanding credit
- Preparing analyses of accounts and producing monthly reports
- Launch customer payment recovery communications/communicating/calling customers.
- Verifying Delinquent balances/follow ups with past due accounts
Billing Collections
Veritiv
06.2016 - 02.2020
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
- Receiving and sorting incoming payments with attention to credibility
- Managing the status of accounts and balances and identifying inconsistencies
- Review credit limits to see if clients are approved for additional credit / and or deny due to outstanding balances
- Issuing bills, receipts and invoices
Health Care Representative
CVS Health
10.2014 - 04.2016
- Providing correct information to customers, utilizing all sources to effectively assist and give a great resolution.
- Understanding and being able to educate customers on their benefits and remain engaged in conversations.
- Tracking and assisting with data, while being able to give out internal reviews.
- Working in a face paced environment being able to multi-task, document, track outcomes and have effective communication skills as well as written.
- Processes claim referrals, new claim hand-offs, and escalates issues as appropriate through the system for grievances and appeals.
- Partners with other departments to deliver client specific presentations.
- Coordinates efforts both internally and across departments to successfully resolve service issues and develop process improvement intended to enhance the overall delivery of service.
- Understanding plan details, Medical terminology and providing accurate information.
- Being able to transition dealing with different projects, benefit related and staying on task.
- Enrolling retirees/active members in benefits.
Education
Medical Billing and Coding -
Purdue University
Hammond, INHigh School Diploma -
Marshall Metropolitan High School
Chicago, ILSkills
- Billing Collections
- Administrative Experience
- Clerical Experience
- Invoicing
- Customer Relations
- Payroll
- Scheduling
- Microsoft Word
- Communication
- Time Management
- Customer Relationship Management
- Oracle
- Credit Analysis
- Financial Microsoft
- Health Insurance - Medical, Dental, Vision, HSA, FSA
- COBRA
- Chat
- Mcleod
- Salesforce
- Quickbooks
- Ariba
- Coupa
- Taulia
- E-Commerce
- Accounts payable
- Accounts Receivable
References
References available upon request.
Timeline
Billing Specialist - Intermodal
EJQ Express
09.2024 - Current
Billing / AP-AR
Grid Line Transportation
05.2020 - 08.2024
Billing Collections
Veritiv
06.2016 - 02.2020
Health Care Representative
CVS Health
10.2014 - 04.2016
Medical Billing and Coding -
Purdue University
High School Diploma -
Marshall Metropolitan High School