Kristen Loughman
Hebron,OH
Summary
Dynamic leader with a proven track record at NiSource, driving transformation and operational excellence. Skilled in coaching and decision-making, I foster collaboration and accountability across teams. Successfully implemented standardized processes, enhancing efficiency and ensuring compliance in gas operations. Committed to creating a culture of trust and continuous improvement.
Overview
18
18
years of professional experience
Work History
Manager Transformation
NiSource
05.2024 - Current
- Drive the development, implementation, and continuous improvement of standardized processes, tools, and methodologies to promote consistency and efficiency.
- Lead cross‑functional teams to deliver complex programs and projects on time and within budget while ensuring alignment with strategic priorities.
- Drive the development, implementation, and continuous improvement of standardized processes, tools, and methodologies to promote consistency and efficiency.
- Develop and manage communications and decision‑support materials to ensure effective engagement, governance, and execution of initiatives.
Manager Work Management
NiSource
08.2019 - 05.2024
- Safe, efficient gas operations in compliance with all mandated government regulations and company policies and procedures.
- Direct Scheduling Leaders in the scheduling, prioritization and assignment of orders to assure all commitments are met and are aligned with work plans.
- Communication to field operations management on key strategic and operational matters.
Team Leader IC System Operations
NiSource
01.2018 - 08.2019
- Coach and develop employees by leading through company vision and values.
- Drive execution by ensuring employees maintain an understanding of compliance requirements.
- Build partnerships and work collaboratively with our business partners and key stakeholders.
Scheduling Leader
NiSource
11.2014 - 01.2018
- Prioritized and scheduled all work for Pennsylvania and Maryland System Operations.
- Collaborated with Planning, Field Leaders and Technicians to establish and achieve work plan goals.
- Effectively coordinated all additional resources needed outside of System Operations for job completion.
System Operations Coordinator
NiSource
08.2013 - 11.2014
- Integrated areas of Pennsylvania and Maryland into the leakage program.
- Balanced footage amongst areas to maintain consistency and cost effectiveness.
- Established relationships with area Manager, Front Line Leaders and Technicians to ensure fluidity of new processes and procedures.
Billing & Patient Accounts Manager
Vision Professionals - New Albany
10.2011 - 08.2013
- Monitored front office operations including: medical claim submissions, denials, and accounts receivable for multiple offices.
Customer Service Representative/Quality Assurance Analyst
BCBS of SC
05.2009 - 10.2011
- Effectively maintained an understanding to QA/QC medical claims to ensure they process according to company policies and procedures.
Assistant Manager
Gymboree
08.2008 - 05.2009
- Supported Management to achieve maximum sales results, customer service, and productivity.
Education
Bachelor of Arts - Business Administration & Economics
Muskingum University
New Concord, OH05-2008
Skills
- Coaching
- Courage
- Creating a Culture of Trust
- Decision Making
- Delegation and Empowerment
- Driving a Questioning Mindset
- Ensuring Accountability
- Facilitating Change
- Optimizing Diversity
- Safety Leadership
- Collaboration
- Strong verbal communication
- Self-motivated
- Effective Leader
- Development
Accomplishments
- Compliance Exceptions, IC & Compliance collaboration
- Picarro LVL reporting & mitigation
- NiNext projects: ESD, TC/POP/Reg conflict locator feedback form, digital leak packets
- PA encroachment verification and remediation process
- Facility/function clean up core team member
- RIT/IT Demands (RT relate, 2513/2514 rectifier, NiFast blanket, capitalization of above ground meter protection, critical valve remediation/inspection)
- Extended peer coverage for other areas/work groups (OH/KY Operations, Customer Programs)
- Toledo Leak Sync
- CKY blasting process research, design, and implementation
- WMS RT Manual re-design
- Women in Energy Conference
- Critical Valve leadership presentation
- Communicating for Impact
- Effective Feedback & Coaching
- Performance Management Basics - Safe by Choice
- Process Documentation
- Successful implementation of MDT units for contractors
Timeline
Manager Transformation
NiSource
05.2024 - Current
Manager Work Management
NiSource
08.2019 - 05.2024
Team Leader IC System Operations
NiSource
01.2018 - 08.2019
Scheduling Leader
NiSource
11.2014 - 01.2018
System Operations Coordinator
NiSource
08.2013 - 11.2014
Billing & Patient Accounts Manager
Vision Professionals - New Albany
10.2011 - 08.2013
Customer Service Representative/Quality Assurance Analyst
BCBS of SC
05.2009 - 10.2011
Assistant Manager
Gymboree
08.2008 - 05.2009
Bachelor of Arts - Business Administration & Economics
Muskingum University