Kristen Cunningham

Platform Development and Operations (PLADO) Project Manager (PM):

• Orchestrates delivery across PLADO teams to ensure continuous value delivery.
• Plans environment readiness to test new features (stage, prod).
• Provides access to appropriate tooling to document the work being completed (ServiceNow, Agile Sprints)
• Translates business demands into executable work via projects and epics.
• Facilitates completion of work by coordinating with agile teams and sprint cycles, maintaining backlogs and aligning with release management.
• Monitors performance and makes adjustments as necessary to ensure that deployments are smooth, support teams are ready to deliver and SLAs are defined and met.
• In partnership with Resource Managers: define resource needs, align staffing with timelines, and make necessary adjustments for skill gaps and capacity constraints.
• Maintains governance and reporting standards to deliver key metrics reports that align with KPIs, portfolio reviews, and risk management.

The HXM Next Generation Cloud (NGC) project scope is a significant year long effort to migrate and upgrade customers from a legacy SuccessFactors (SF) environment into the new NGC environment. This project migrates and upgrades customers from the legacy SF environment to the new NGC environment, generating significant customer productivity improvements.

• Led and managed the operations and engineering functional test teams through 72-hour cutover windows successfully.
• Drove the team to achieve project schedule milestones and produce deliverable project plan information to stakeholders on or ahead of schedule.
• Triaged project JIRA tickets to responsible operations’ resources and produced reporting metrics on the open JIRA queue to keep stakeholders apprised of progress on reported defects.
• Coordinated and facilitated working sessions with SAP counterparts to resolve escalated environment defects.
• Supported the team in addressing and resolving project blockers.
• Managed the project budget forecast, staffed the team to the project IO and facilitated the submission of change orders to the project budget.
• Coordinated after-hours working sessions with team members overseas to help address and resolve escalated defects.
• Coordinated and organized resources for successful working sessions between the various groups on the project.
• Escalated team concerns to leadership as necessary to facilitate the timely resolution of project blockers.

• Managed and facilitated several projects in NS2’s HXM product suite through to successful completion. These projects included: HXM legacy migrations, integration of DPP into the CRE, CIE and DoD environments, integration of the Reimagined Homepage into the CRE, CIE and DoD environments, integration of Qualtrics into the CIE environment and coordinated and facilitated the planning phase of Lockheed Martin’s RISE deal with NS2.
• Planned, executed and delivered over ten successful customer migrations from SAP SuccessFactors to NS2 SuccessFactors in the span of two years.
• Facilitated working sessions and information sessions with customers to ensure business requirements were met as they migrated into the NS2 environment.
• Coordinated Q&A sessions between customers and NS2 Subject Matter Experts ensuring customers were well informed and prepared to migrate to the NS2 environment.
• Created and prepared staffing IOs and SOs for both internal (NS2) and external (SAP) resources working on the migrations. Submitted all change orders, as needed, to finance to adjust hours on the budget.
• Established internal (NS2) and external repositories (SAP & customers) for project resources to access information needed to successfully deliver project milestones.
• Conducted kickoff calls with customer updates walking them through the migration process, to share key dates and provide opportunities to ask questions about the project.
• Prepared and executed successful project plans that allowed the smooth integration of several new product features into the SuccessFactors CRE, CIE and DoD environments for NS2’s customer base.
• Developed comprehensive communications for all project stakeholders including customers and internal resources. All teams were well informed on project key milestones, tasks, and deliverables.

• The Premium Content Management team at NS2 is a contracted service team hired by customers for exclusive twenty-four seven support of all content managed and uploaded by NS2’s userbase in the Learning Management System (LMS) module of SuccessFactors.
• Provided around the clock support to NS2’s customer base in troubleshooting and testing content uploaded to LMS.
• Provided tier two support to customers in diagnosing issues with content, managed the issue closure process and retesting to ensure successful functionality was restored.
• Conducted customer working sessions to review complex issues with content, provided oversight and guidance and resolved issues with minimal downtime to the customer.
• Created and distributed team performance metrics to leadership in showing adherence to set and established SLAs.