Kristen Custer
Tucson,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
33
33
years of professional experience
Work History
Service Representative I
GEICO
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Accepted payments and updated accounts with latest information.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
Patient Service Representative
El Rio Community Health Center
10.2020 - 08.2023
- Used EPIC to schedule appointments.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified insurance eligibility and coverage for patients.
Customer Service Representative
Everise
04.2019 - 09.2020
- Company Overview: Provider services for Independence Blue Cross of Philadelphia
- Provider services for Independence Blue Cross of Philadelphia
Call Center Representative
VXI Global Solutions, LLC
12.2016 - 04.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Head Bartender
Aramark Sports + Entertainment
05.2014 - 10.2016
- Company Overview: VIP Bartender for Fiddler's Green Amphitheater in the VIP lounge
- VIP Bartender for Fiddler's Green Amphitheater in the VIP lounge
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served over 1000 customers every event
Cook
Aramark Sports + Entertainment
07.2012 - 10.2016
- Company Overview: Cooking for food service stands in various sporting and concert venues in the greater Denver area serving thousands of fans a day
- Cooking for food service stands in various sporting and concert venues in the greater Denver area serving thousands of fans a day
- Served over 1000 customers every event
Team Manager
Aramark Sports + Entertainment
03.2011 - 10.2016
- Company Overview: Managing food service stands at Bell Arena fka Pepsi Center, Dick's Sporting Goods Park, Fiddler's Green Amphitheater and Coors Field in Denver Colorado
- Managing around 20 workers and serving thousands of fans a day
- Managing food service stands at Bell Arena fka Pepsi Center, Dick's Sporting Goods Park, Fiddler's Green Amphitheater and Coors Field in Denver Colorado
- Managing around 20 workers and serving thousands of fans a day
Cashier
Aramark Sports + Entertainment
03.2011 - 10.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Fast Food Cashier
Yum! Brands
02.2006 - 09.2012
- Made change and issued receipts or tickets to customers for each transaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Resolved customer complaints independently or with aid of supervisor.
- Operated and sanitized kitchen and food preparation equipment.
- Provided customers with information on specials and discount deals.
Fast Food Cook
Yum! Brands
02.2008 - 04.2009
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Trained and assisted new kitchen staff members.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Cooked menu items according to specified instructions.
- Practiced proper safety and sanitation standards.
Head Cook
Stubb's Fine Dining and Spirits
10.1997 - 12.2000
- Company Overview: Head cook for large upscale restaurant in rural Nebraska.In charge of preparing prime rib, cutting and cooking a variety of steaks to order
- Head cook for large upscale restaurant in rural Nebraska.In charge of preparing prime rib, cutting and cooking a variety of steaks to order
Cook
Custer's Last Stand
07.1994 - 10.1996
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Prepared food items in compliance with recipes and portioning control guidelines.
Dishwasher
Custer's Last Stand
09.1991 - 10.1996
- Washing dishes to company and state health standards
- Followed supervisor instructions to complete tasks on time.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
Vocation Certificate - Broadcasting
08-2008
GED -
05-1997
Skills
- System updates
- Membership renewals
- Customer support
- Account updating
- Customer relations
- Account management
- Schedule management
- Complaint resolution
- Scheduling
- Dispute resolution
- Project planning
- Marketing
- Budget control
Timeline
Service Representative I - GEICO
06.2024 - Current
Patient Service Representative - El Rio Community Health Center
10.2020 - 08.2023
Customer Service Representative - Everise
04.2019 - 09.2020
Call Center Representative - VXI Global Solutions, LLC
12.2016 - 04.2019
Head Bartender - Aramark Sports + Entertainment
05.2014 - 10.2016
Cook - Aramark Sports + Entertainment
07.2012 - 10.2016
Team Manager - Aramark Sports + Entertainment
03.2011 - 10.2016
Cashier - Aramark Sports + Entertainment
03.2011 - 10.2016
Fast Food Cook - Yum! Brands
02.2008 - 04.2009
Fast Food Cashier - Yum! Brands
02.2006 - 09.2012
Head Cook - Stubb's Fine Dining and Spirits
10.1997 - 12.2000
Cook - Custer's Last Stand
07.1994 - 10.1996
Dishwasher - Custer's Last Stand
09.1991 - 10.1996
Colorado Media School - Vocation Certificate, Broadcasting
Garden County High School - GED,
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