KRISTEN DASKO
Severance,CO
Summary
IT Business Relationship Manager with 10 years’ experience in IT project management, strategic planning, and building consensus among stakeholders. A proven strategic thinker and problem solver who excels at translating high-level organizational goals into actionable, long-term plans that are aligned with the organization's mission and vision. Adaptable leader with the flexibility to successfully navigate and drive complex organizational change while delivering impactful business value.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Business Relationship Manager
Larimer County Government
10.2023 - Current
- Own the strategic relationship between Enterprise IT and the County’s public safety agencies (Coroner, County Attorney, Criminal Justice Services, District Attorney, Emergency Services, Office of Emergency Management, and the Sheriff’s Office)
- Lead the development and alignment of public safety strategies by collaborating with department heads to create strategic plans, define performance metrics, and manage technology roadmaps
- Chair the implementation of a portfolio governance framework for Sheriff's Office initiatives, enhancing agency-wide efficiency, improving accountability, and reducing operational costs
- Advise IT leadership and department heads on opportunities for innovation and enhanced collaboration through the adoption and integration of emerging technologies
- Identify and recommend opportunities for process improvement and cost reduction by analyzing agency business processes, interdependencies, strategic objectives, and operational challenges
- Develop and execute communication strategies for high-impact initiatives, acting as the primary conduit for key messaging between internal teams and external stakeholders
- Provide guidance on best practices across multiple operational domains, including contract negotiation, procurement, resource planning, requirements gathering, vendor management, change management, solution deployment, training, and long-term support
- Conduct regular business reviews with department leaders to measure outcomes, assess value delivery, and identify areas for continuous improvement post-implementation
- Resolve cross-functional issues impacting team collaboration and operational performance, fostering a culture of accountability, responsiveness, and service excellence
IT Project Manager
Larimer County Government
12.2020 - 10.2023
- Managed countywide Enterprise IT implementations spanning multiple IT teams and up to 2,400 affected users. Often oversaw 7-9 projects concurrently
- Collaborated with business and technical subject matter experts to define project goals, objectives, risks, and scope. Formulated milestones, managed risks, and removed barriers to success
- Consulted with Business Relationship Managers, Change Mangers, and technical subject matter experts to ensure alignment with goals and objectives between projects and impacted departments
- Enabled the software development life cycle for custom-built applications and vendor implementations, including planning, requirements gathering, design, development, testing, and training
- Performed requirements gathering and change management if a resource wasn’t assigned
- Oversaw the vendor selection and procurement process for vendor-managed solutions
- Monitored vendors for conformance to their contracts and ensured successful post-implementation handoff to internal technical resources such as the Service Desk or Application Support
Network Expense Analyst II
Lumen (Formerly CenturyLink)
01.2019 - 12.2020
- Managed resolution of over $112M in billing disputes between Lumen and 350+ vendors by interpreting tariffs and contracts, negotiating with vendors, and performing advanced account reconciliation. Personal win rate was 92 percent
- Facilitated execution of legal documents and financial supplements for negotiated settlements
- Identified process improvement opportunities within the Network Expense organization via data analysis and pattern recognition to help strengthen integrity of billing disputes initiated by auditors
- Coordinated efforts between Auditing, Provisioning, Carrier Relations, and Invoicing teams to obtain the information necessary to resolve ambiguous contract language in Lumen’s favor
- Provided detailed reporting to management, internal customers, and vendors regarding resolution KPIs
Senior Consultant
Agility Solutions
04.2016 - 01.2019
- As Team Lead, reported to executive stakeholders, forecasted fees, managed client relationships, removed roadblocks, and was accountable for meeting team fee targets
- Recovered $855K of revenue leakage for a Fortune 500 client using SQL and systems analysis
- Developed SQL audits to target specific sources of revenue leakage between client and its customers
- Validated services provided and supervised client invoicing for North America and EMEA regions
- Created audit guides and trained new employees
Business Analyst
Accurence
12.2014 - 04.2016
- Created and evaluated functionality requirements for new or enhanced application features by interviewing clients, performing workflow analysis, and creating process flow documentation
- Translated application requirements into deliverables such as functional specifications, user stories, workflow diagrams, data flow diagrams, and user acceptance criteria
- Liaised between business and technical departments such as software developers and testers to ensure understanding and accurate representation of client requirements
- Supported the Vice President of IT by drafting a Business Continuity plan for the Finance department
Directional Drilling Analytics Intern
Ensign US Drilling
05.2014 - 12.2014
- Analyzed drilling data to help prevent rigs from drilling off-target
Education
Bachelor of Science - Operations Management
University of Colorado Leeds School of Business
Boulder, COSkills
- Business strategy
- Conflict resolution
- Contract negotiation
- Innovation
- Organizational change management
- Process improvement
- Portfolio, program and project management
- Relationship building
- Risk management
- Road mapping
- Strategic leadership
- Vendor management
- Verbal and written communication
- Value management
Certification
- Project Management Professional (PMP), Project Management Institute, Aug 2020
- Business Relationship Management Professional (BRMP), BRM Institute, Oct 2023
- Advanced Certified Scrum Master (A-CSM), Scrum Alliance, Jun 2022
- Certified Change Management Practitioner, Prosci, Sep 2021
Timeline
IT Business Relationship Manager
Larimer County Government
10.2023 - Current
IT Project Manager
Larimer County Government
12.2020 - 10.2023
Network Expense Analyst II
Lumen (Formerly CenturyLink)
01.2019 - 12.2020
Senior Consultant
Agility Solutions
04.2016 - 01.2019
Business Analyst
Accurence
12.2014 - 04.2016
Directional Drilling Analytics Intern
Ensign US Drilling
05.2014 - 12.2014
Bachelor of Science - Operations Management
University of Colorado Leeds School of Business