Kristen Davenport
Summary
Experienced Depot Supervisor with a proven track record in effectively managing operations and vendors. Seeking a full-time position that presents professional challenges. Utilizing strong communication and problem-solving skills. Consistently maintaining a high level of productivity and efficiency within the organization.
Overview
12
12
years of professional experience
Work History
Depot Services Supervisor
Inspire Brands, Inc.
06.2023 - Current
- Enhanced workflow, identifying and eliminating bottlenecks occurring with the Service Desk and vendor.
- Ordered hardware based on trends, historical data, and set inventory levels
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints via SNOW, email, or by phone
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Trained new employees on depot procedures, ordering, and vendor management
- Coordinated with cross-functional teams during projects and technology deployments, to ensure a smooth completion.
- Utilized advanced software systems to track inventory data, enabling data analysis for future decision-making processes around hardware.
- Managed return processes for damaged or defective items
- Ensured accurate inventory levels with regular audits, reducing discrepancies and stock shortages.
- Conducted audits on incidents created by Service Desk, to ensure accurate troubleshooting and procedures were followed
- Responsible for business continuity plans in the event of out-of-stock parts
- Created knowledge based articles for troubleshooting and the return process on hardware, for customers and the Service Desk
Level 2 Technical Analyst
Inspire Brands
10.2021 - 06.2023
- Resolved advanced technical issues with Par POS and LAN/WAN
- Utilize Remedy and SNOW ticketing system to document incidents
- Provide point of sale support for thousands of locations
- Troubleshot/configured various devices/systems.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
Certified Training Manager
Brumit Restaurant Group LLC.
12.2012 - 04.2021
- Conducted orientation sessions and organized on-the-job training for new hires
- Evaluated success of training programs and recommended improvements
- Trained staff during demonstrations, meetings, conferences, and workshops
- Drove year-over-year business growth while leading operations.
Education
High School Diploma -
Bayside High School
Palm Bay, FL05.2005
Skills
- Depot Services
- Technical Support
- Leadership/Management
- Data Analysis
- Training and mentoring
- Customer service expert
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
Timeline
Depot Services Supervisor
Inspire Brands, Inc.
06.2023 - Current
Level 2 Technical Analyst
Inspire Brands
10.2021 - 06.2023
Certified Training Manager
Brumit Restaurant Group LLC.
12.2012 - 04.2021
High School Diploma -
Bayside High School
Similar Profiles
Kerry RampersadKerry Rampersad
Manager- Lease Management at Inspire Brands, Inc.Manager- Lease Management at Inspire Brands, Inc.
Crystal LawsonCrystal Lawson
w2 specialist at Inspire Brands, Inc.w2 specialist at Inspire Brands, Inc.
Michael GasparMichael Gaspar
Business Consultant at Dunkin’ Brands/Inspire BrandsBusiness Consultant at Dunkin’ Brands/Inspire Brands
Anoop AppukuttanAnoop Appukuttan
Depot supervisor at Modern Tyres Ltd.Depot supervisor at Modern Tyres Ltd.
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT