Kristen Davenport
Summary
Experienced Depot Supervisor with a proven track record in effectively managing operations and vendors. Seeking a full-time position that presents professional challenges. Utilizing strong communication and problem-solving skills. Consistently maintaining a high level of productivity and efficiency within the organization.
Overview
12
12
years of professional experience
Work History
Depot Services Supervisor
Inspire Brands, Inc.
Three Glenlake Parkway NE Sandy Springs, GA. 30328
06.2023 - Current
- Enhanced workflow, identifying and eliminating bottlenecks occurring with the Service Desk and vendor.
- Ordered hardware based on trends, historical data, and set inventory levels
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints via SNOW, email, or by phone
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Trained new employees on depot procedures, ordering, and vendor management
- Coordinated with cross-functional teams during projects and technology deployments, to ensure a smooth completion.
- Utilized advanced software systems to track inventory data, enabling data analysis for future decision-making processes around hardware.
- Managed return processes for damaged or defective items
- Ensured accurate inventory levels with regular audits, reducing discrepancies and stock shortages.
- Conducted audits on incidents created by Service Desk, to ensure accurate troubleshooting and procedures were followed
- Responsible for business continuity plans in the event of out-of-stock parts
- Created knowledge based articles for troubleshooting and the return process on hardware, for customers and the Service Desk
Level 2 Technical Analyst
Inspire Brands
Sandy Springs, GA
10.2021 - 06.2023
- Resolved advanced technical issues with Par POS and LAN/WAN
- Utilize Remedy and SNOW ticketing system to document incidents
- Provide point of sale support for thousands of locations
- Troubleshot/configured various devices/systems.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
Certified Training Manager
Brumit Restaurant Group LLC.
Asheville, NC
12.2012 - 04.2021
- Conducted orientation sessions and organized on-the-job training for new hires
- Evaluated success of training programs and recommended improvements
- Trained staff during demonstrations, meetings, conferences, and workshops
- Drove year-over-year business growth while leading operations.
Education
High School Diploma -
Bayside High School
Palm Bay, FL05.2005
Skills
- Depot Services
- Technical Support
- Leadership/Management
- Data Analysis
- Training and mentoring
- Customer service expert
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
Timeline
Depot Services Supervisor
Inspire Brands, Inc.
06.2023 - Current
Level 2 Technical Analyst
Inspire Brands
10.2021 - 06.2023
Certified Training Manager
Brumit Restaurant Group LLC.
12.2012 - 04.2021
High School Diploma -
Bayside High School