Proven leader with extensive experience at SUBWAY® Restaurants, adept in strategic planning and organizational improvement. Excelled in boosting team productivity by over 20% through innovative sales strategies and performance enhancements. Skilled in data analytics and staff development, consistently achieving significant cost savings and operational efficiencies.
Hi, I’m
Kristen DeLoach
Darien ,GA
Summary
Overview
8
years of professional experience
Work History
SUBWAY®Restaurants
Manager in Charge
02.2022 - 04.2024
Job overview
- Evaluated hiring, firing, and promotions requests.
- Identified cost improvement changes and cost savings plans to increase company savings.
- Examined quarterly financials to determine business operating capacity.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Modified inventory control programs to maintain and enhance annual business plan.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
Twin Oaks Bbq
Waitress Supervisor
10.2016 - 03.2019
Job overview
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food inventory and supplies to prevent waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Planned and executed promotions and special events in close collaboration with management.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Served consistent portions following recipes and control standards.
Skills
- Staff Development
- Compliance Monitoring
- Customer Relations
- Talent Development
- Data Analytics
- Reporting oversight
- Strategic Planning
- Corporate Communications
- Operations Planning
- Organizational improvement
- Cargo loading and handling
- Troubleshooting and problem resolution
- Organizational Development
Timeline
Manager in Charge
SUBWAY®Restaurants
02.2022 - 04.2024
Waitress Supervisor
Twin Oaks Bbq
10.2016 - 03.2019
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