Kristen Long
Moundsville
Summary
Dedicated real estate and lending professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Consumer Lending Document Processer
Wesbanco Bank
08.2022 - Current
- Prepared closing documentation for all Consumer Loan products.
- Processed consumer home equity loans from underwriter approval through final approval with speed and precision.
- Maintained working knowledge of regulations, requirements and fees for each state.
- Ordered title reports, appraisals, automated valuations, property condition reports, and flood reports from multiple vendors based on the loan type and amount.
- Interacted directly with title and appraisal attorneys to ensure accurate data on all real estate secured loans.
- Reviewed Homeowner Insurance Policies and Flood Insurance Policies to ensure loans are fully covered against hazard and flood losses.
Senior Property Manager
American Homes 4 Rent
04.2020 - 02.2022
- Negotiated rental rates by surveying local rental rates and calculated overhead costs.
- Maintained building systems by working with maintenance services and supervised repairs.
- Investigated and resolved any tenant complaints and escalations
- Managed operations of nearly 800 single family homes in the Columbus area
- Promoted positive company and owner relationships through proactive attention to concerns.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Managed a team of 3 Property Managers and 1 Administrative Assistant
Quality Senior Specialist II
JP Morgan Chase
07.2017 - 04.2020
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed monthly, end of quarter, and other statistical reports for leadership team.
- Audited completed loans to ensure the process and procedures were followed correctly.
- Fixed identified issues to increase productivity and boost workflows.
Escrow Support Assistant
Talon Title Agency
04.2015 - 07.2017
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Collaborated with escrow officers to ensure closing requirements were met and facilitated the disbursement of funds to close the transaction.
- Originated title orders while studying the details of the purchase contract
- Provided excellent customer service to clients, lenders, and realtors
- Continually improved knowledge and skills with creative thinking and problem solving.
Teller Supervisor
Kemba Financial Credit Union
04.2014 - 04.2015
- Reviewed operational and security reports to identify possible hazards or security breaches.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Managed branch tellers to help achieve sales and referral goals.
- Interviewed, hired, and trained new associates for various roles in the branch.
- Performed monthly audits on teller drawers, cash flow, and security items
Education
Real Estate License
The CE Shop
North Carolina09.2023
Real Estate License -
Hondros College of Business
Westerville, OH01.2020
Bachelor of Science - General Business
West Liberty University
West Liberty, WV05.2007
Skills
- Operations Management
- Staff Coordination
- Decision Making
- Complex Problem Solving
- Multitasking and Prioritization
- Critical Thinking
- Employee Motivation and Guidance
Timeline
Consumer Lending Document Processer
Wesbanco Bank
08.2022 - Current
Senior Property Manager
American Homes 4 Rent
04.2020 - 02.2022
Quality Senior Specialist II
JP Morgan Chase
07.2017 - 04.2020
Escrow Support Assistant
Talon Title Agency
04.2015 - 07.2017
Teller Supervisor
Kemba Financial Credit Union
04.2014 - 04.2015
Real Estate License
The CE Shop
Real Estate License -
Hondros College of Business
Bachelor of Science - General Business
West Liberty University
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