KRISTEN E. STEWART
Lauderdale Lakes,FL
Summary
Transformational training and enablement leader with 20+ years of progressive experience across healthcare, pharmacy operations, and SaaS implementations. Currently serving as Manager of Training for PrimeRx, with a proven record of building scalable enterprise training programs, leading national teams, and driving system adoption, client retention, and operational excellence. Trusted advisor to executive stakeholders with deep expertise in regulated healthcare environments, software implementation, and organizational change.
Overview
7
7
years of professional experience
Work History
Manager of Training
PrimeRx - RedSails Technology
Remote
02.2025 - Current
- Own and lead enterprise-wide training strategy for PrimeRx pharmacy software platform supporting clients nationwide.
- Manage, mentor, and develop a national training team, establishing delivery standards, performance benchmarks, and professional development pathways.
- Partner with executive leadership, implementation, product, and support teams to align training initiatives with business objectives and product roadmap.
- Oversee onboarding, implementation training, optimization programs, and continuing education for clients.
- Serve as senior escalation point for complex training, workflow, and adoption challenges.
- Drive continuous improvement through training effectiveness analysis, client feedback, and performance metrics.
- Developed and implemented training programs to enhance staff proficiency in pharmaceutical practices.
- Facilitated workshops and seminars to promote continuous learning among team members.
Senior Trainer
PrimeRx
03.2024 - 02.2025
- Delivered advanced training for pharmacy software implementations across retail, specialty, and clinical environments.
- Designed customized workflows to align software functionality with client operational, regulatory, and financial requirements.
- Led live, virtual, and executive-level training sessions to ensure adoption and operational readiness.
- Collaborated cross-functionally to resolve client escalations and improve training processes.
- Contributed to development of standardized training materials and best practices.
Lead Trainer – Client Services & Implementation
Micro Merchant Systems (PrimeRx)
11.2018 - 03.2024
- Led nationwide software implementation training engagements for pharmacy clients.
- Designed and delivered customized onboarding programs to minimize operational disruption.
- Acted as subject-matter expert during product demos and pre-sales engagements.
- Analyzed client satisfaction data to identify training gaps and improvement opportunities.
- Oversaw and coached implementation trainers during professional service engagements.
- Participated in full SDLC from requirements analysis through system deployment.
- Provided Tier 2 and Tier 3 technical support and optimization guidance.
Education
Bachelor of Science - Biology & Sociology
Columbus State University
Columbus, GA05.2025
MBA - Public Health Administration
Grand Canyon University
Phoenix, AZ10-2026
Skills
- PrimeRx, CPR, InterCom, StoreNet, WebTron, Guardian
- Cerner, OTTR, Miracle, CoverMyMeds, UltiPro, SIMs, Monday
- Athena, Rx30, Salesforce, Rippling, Zoho, Hubspot, RingCentral
- Kirby Lester, Omnicell, Parata, iSPRINGs, WorkRAMP, Nimble
- Microsoft Office Google Workspace Adobe HostGator
- E-learning development
- Learning management systems
- Assessment creation
- Operations management
- Data analytics, KPIs
- Software Optimization
- ADDIE Principles
Timeline
Manager of Training
PrimeRx - RedSails Technology
02.2025 - Current
Senior Trainer
PrimeRx
03.2024 - 02.2025
Lead Trainer – Client Services & Implementation
Micro Merchant Systems (PrimeRx)
11.2018 - 03.2024
Bachelor of Science - Biology & Sociology
Columbus State University
MBA - Public Health Administration
Grand Canyon University
CORE LEADERSHIP & EXECUTIVE CAPABILITIES
- Enterprise Training Strategy & Governance
- Director-Level & Executive Enablement
- SaaS & Healthcare Systems Implementation
- Organizational Change Management
- National & Remote Team Leadership
- Learning Program Architecture (Live, Virtual, LMS)
- Regulatory & Compliance Training (HIPAA, Pharmacy Law)
- Client Retention, Adoption & Escalation Leadership
- Performance Metrics, KPIs & Training ROI
- Cross-Functional Collaboration & Influence
HEALTHCARE & CLINICAL LEADERSHIP EXPERIENCE
- NeuroStroke & Cardiac Step-Down Pharmacy Transition Specialist
- Broward Health North / PEA
- Led bedside medication delivery, insurance verification, and discharge medication counseling.
- Served as liaison between patients, providers, and pharmacy teams.
- Supported reimbursement resolution and patient financial assistance programs.
- Cardiac, Pulmonary, LVAD & Hepatic Transplant Coordinator
- Jackson Memorial Hospital / Maxor
- Coordinated complex transplant medication regimens and patient education.
- Managed prior authorizations, clinical overrides, and compliance documentation.
- Interpreted labs and diagnostics to support adherence and outcomes.
- Renal Patient Care Coordinator
- BvsD Resolution / Patient Care America
- Coordinated IDPN/IPN therapies, insurance processing, and clinical documentation.
- Led patient education, care coordination, and medication management.
- Pharmacy Technician / MTM Biller/Corporate Trainer
- Walgreens | Physician Preferred Pharmacy
- Supported pharmacy operations, MTM billing, staff coordination, and patient care.
- Assisted with training, scheduling, and performance monitoring of pharmacy staff.